Visitor Services Representative

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke University, we believe our greatest strength is the diversity of experiences, identities, and perspectives within our community. At the Nasher Museum of Art, we welcome visitors from around the world to experience modern and contemporary art through exhibitions that spark curiosity, dialogue, and discovery.

As a Visitor Services Representative, you'll serve as a welcoming ambassador for the Nasher Museum-creating meaningful first impressions, supporting accessibility and inclusion, and helping visitors connect with art, ideas, and one another. You'll collaborate closely with museum professionals and expert art educators while building your own knowledge of modern and contemporary art in a vibrant cultural setting.

Be Bold.

This role is ideal for someone who thrives in a public-facing environment, values hospitality and inclusion, and enjoys balancing customer service with operational excellence.

What You'll Do

Deliver an Exceptional Visitor Experience

• Welcome guests with warmth and professionalism, serving as the primary point of contact for museum visitors.
• Introduce visitors to exhibitions, events, and museum amenities with clear, accurate, and engaging information.
• Proactively engage guests, respond to questions, and communicate museum policies and offerings.
• Support accessibility by assisting visitors with special needs or limited mobility, ensuring comfort, safety, and inclusive access.
• Operate the museum golf cart to assist visitors traveling between the parking area and the museum.
• Handle phone inquiries, assist walk-in groups or tours, and notify appropriate staff of VIP visits.
• Model professionalism in appearance, communication, and performance at all times.

Support Front Desk Operations

• Perform daily opening and/or closing procedures, preparing the galleries and visitor desk with required supplies and materials.
• Accurately record daily attendance using AudienceView or other tracking systems.
• Collect, organize, and submit visitor surveys and guest feedback.
• Review staff calendars, tour notes, and event updates to stay informed each shift.
• Maintain a tidy, welcoming visitor desk and communicate scheduling needs or time-off requests according to established procedures.

Promote Programs & Engage in Learning

• Support museum initiatives by assisting with tours, programs, events, memberships, and surveys in collaboration with Marketing, Development, Education, Public Programs, and Community Engagement teams.
• Participate in ongoing staff and exhibition training, including artist research, material review, and tour shadowing.
• Assist senior staff with Visitor Services activities as needed, contributing to a collaborative front-of-house team.

Other duties may be assigned as needed. This description reflects the general scope of responsibilities and is not intended to be exhaustive.

Choose Duke.

Duke University offers a dynamic and inclusive work environment where art, education, and community engagement intersect. At the Nasher Museum of Art, you'll gain hands-on experience in museum operations while developing transferable skills in customer service, communication, and cultural engagement.

Minimum Qualifications

• High school diploma or equivalent
• Basic knowledge of grammar and math for routine clerical and data-entry tasks
• Valid driver's license with successful Motor Vehicle Record (MVR) check

Preferred Experience

• One year of customer service or hospitality experience

Skills & Attributes

• Availability to work evenings, weekends, holidays, and special events
• Strong interpersonal skills with respect for diverse cultural backgrounds
• Awareness of accessibility needs and inclusive service practices
• Ability to remain calm, flexible, and resourceful in a fast-paced environment
• Proficiency with Microsoft Office and visitor management systems (AudienceView experience a plus)
• Basic data entry and record-keeping skills
• Proficiency in Mandarin and/or Spanish is a plus

Ready to Make a Difference?

Apply today and help create welcoming, inclusive, and inspiring experiences for visitors at one of Duke University's most dynamic cultural institutions.