Temporary Box Office Assistant

Do you want to work with a group of fun, creative folks, supporting arts, culture, and academic events on campus? Do you love concerts, live events and dance? Join us in the Northrop Ticket Office.

What we offer: A flexible work schedule, access to dance performances, concerts, films, and unique lectures along with a fantastic group of co-workers.

What we need: Energetic, outgoing people who love helping customers and aren't afraid of answering the phone. Someone who is a good problem solver, can navigate our ticketing system and loves working with the public.

What you'll gain: Experience working with a variety of people from students to octogenarians, knowledge of our ticketing and CRM software; experience in sales, and a strong understanding of an arts organization.

Responsibilities/Duties of Position:

* 60% - Customer Service: Assist patrons with ticketing and donation needs; respond quickly, efficiently, and courteously to patron requests/questions; and provide positive enforcement of policies and procedures while maintaining the highest level of customer service via phone, in-person (during business hours or during shows), or e-mail. Sales may include individuals, groups, and schools.

* 10% - Cash Controls: Accurately account for daily sales, including cash, and other payment methods while maintaining confidentiality of sensitive financial information.

* 10% - Mail, Office Duties, and Special Projects: Process mail with the highest level of accuracy and complete other duties as assigned by full-time staff members. Acquire and maintain accurate information regarding all pertinent events and box office policies. Conduct research and contribute to other special projects as assigned.

* 10% - Outbound Marketing and Fundraising: Participate in calling campaigns to clients regarding season and single tickets, student matinees, donations, event invitations, etc.

* 10% - Data Entry: Understand and manage data entry reports for ticketing, marketing, and development tasks, utilizing ticketing software and other Google or Microsoft Office platform.

Minimum Requirements:
* High school diploma and two years of experience
* Experience with AudienceView ticketing software
* Work experience in a customer service setting.
* Excellent verbal and written communication skills.
* Availability during weekday business hours and some evenings and weekends.
* Comfortable working in a fast-paced, goal-oriented, multi-faceted environment under a variety of conditions.
* Proficient with Google and Microsoft Office suite of products.
* Problem solving skills with excellent attention to detail.
* Ability to deal communicate effectively with and help individuals and groups from a variety of diverse backgrounds.
* Ability to be courteous, friendly, confident, and have a positive manner at all times; excellent and intuitive customer service skills and philosophy.
* Reliability and promptness for scheduled shifts.
* Demonstrated commitment to equity, diversity, inclusion, and accessibility.

The ideal candidate will have:
* Cash handling skills.
* Computer skills with efficiency in Microsoft Office
* Interest in arts and culture
* Bilingual communication a plus
* Qualifications can come from experience gained through work, volunteering, extracurricular activities, school work, etc.

Northrop shapes Minnesota's rich cultural environment through arts presentations that celebrate excellence and innovation, community engagement, and creative exchange. Considered a Minneapolis architectural treasure, Northrop is an enduring symbol of the University of Minnesota, and the focal point of the Twin Cities campus and community. Since opening in 1929, Northrop has served as the University's primary gathering place for the performing arts, concerts, lectures, academic ceremonies, and major civic events.

Northrop is rooted in the belief that the arts are essential to the human experience, we are committed to cultivating intersections between performing arts and education for the benefit of all participants now and for generations to come.

Pay Range: $16.75; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).