New

Client Support Specialist

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Mar 31, 2026
About the Role This is a highimpact customer support role focused on email case management and issue resolution, not a highvolume call center environment. The Client Support Specialist plays a vital role supporting Account Managers and assisting fleet drivers with service-related needs. If you enjoy research, problemsolving, and written communication, this role offers meaningful work and longterm growth potential. What You'll Do * Serve as a support partner to Account Managers overseeing fleet clients * Manage a high volume of customer emails and cases using Salesforce * Assist drivers with service issues such as vehicle impounds, billing questions, documentation requests, and general support needs * Research and resolve issues creatively - thinking outside the box to find the best solution * Communicate regularly with internal departments via Microsoft Teams * Make outbound followup calls as needed to resolve open cases * Enter and update customer and driver information while speaking with customers * Utilize internal systems to: * Create vehicle selectors * Process billing changes * Generate reports * Distribute insurance cards * Update driver and vehicle data * Contact drivers by phone and email to gather missing or incomplete information What We're Looking For Required Qualifications * 2+ years of professional (officebased) customer service experience * Strong written communication skills with proper grammar and sentence structure * Comfortable managing multiple systems and screens simultaneously * Proficiency with Microsoft Outlook, Word, and Excel (basic data entry, copy/paste) * Willingness and ability to learn Excel at a deeper level * Strong attention to detail and problemsolving skills * Typing speed of 40+ WPM (typing test required) * High school diploma required Nice to Have * Experience using Salesforce or similar CRM platforms What to Expect * Heavy email and case resolution workload * Regular internal collaboration across multiple teams * Occasional outbound phone calls (not a callcenter environment) * Fastpaced role requiring organization, independence, and strong followthrough Why This Opportunity * Stable, growing organization * Contracttohire role with strong potential to convert to permanent * Opportunity for overtime for those interested * Brandnew office with modern amenities including: * Ping pong tables * Golf simulator * Gym membership with workout classes and sauna Job Type & Location This is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on Apr 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.