New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan

Mar 31, 2026
Customer Service Representative Make an impact. Grow your skills. Help members navigate what matters. Are you passionate about helping others, solving problems, and delivering exceptional customer service? We're looking for a Customer Service Representative who thrives in a fastpaced, phonebased environment and wants to grow beyond the basics. In this role, you'll be a trusted resource for members, helping them understand billing, make payments, and resolve issues accurately and efficiently-often on the very first call. This is a great opportunity for customer service professionals who want to build a career in healthcare billing while being supported, challenged, and encouraged to grow. What You'll Do As a Customer Service Representative, you'll provide highquality service while independently managing a variety of billingrelated functions: * Deliver superior customer service while analyzing, researching, and resolving premium billing inquiries * Handle inbound calls from internal and external customers in alignment with company values and quality standards * Complete assigned outbound calls, including notifying members of delinquent accounts * Resolve customer concerns on the initial call whenever possible, or provide timely followup when additional research is needed * Answer billing questions, take payments, and educate members and groups on billing and payment processes * Help members enroll in online billing and payment systems * Verify eligibility for reinstatement reviews and complete required documentation * Maintain confidentiality of sensitive member information in compliance with company policies * Navigate multiple complex computer systems with minimal supervision * Stay current on billing policies and procedures and demonstrate accuracy by successfully passing audits * Meet established expectations for response time, call handling time, and availability * Partner with other departments to research and correct member account issues What We're Looking For Required Qualifications * High School Diploma or GED * At least 1 year of customer service experience * Strong communication skills and professional phone presence * Strong computer skills * Strong organization, attention to detail, and conflictresolution skills * Selfmotivated, dependable, and able to perform well under pressure * Ability to communicate effectively while maintaining a high level of confidentiality Job Type & Location This is a Contract position based out of Murray, UT. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Murray,UT. Application DeadlineThis position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.