SUPERVISOR - ADMITTING (Evening Shifts)

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The Admission & Registration Supervisor primary functions are responsible for supervising, training, and motivating team members. Trains and coaches the Admitting staff; monitors activity for quality and productivity; analyzes, develops and produces agent feedback and management reports; conducts quality audits; coordinates the development of and reviews and implements departmental registration and admission protocols. Responsible for serving in the Supervisory role as a group/team mentor and resource liaison. Ensures sufficient staffing levels for twenty-four/seven operations.

Duties include but not limited to supervising complex multi-payer insurance verification and benefits eligibility procedures for multiple specialty areas across several JHH entities, daily census validation to assure accurate reporting of census data for and to the NDMD (National Disaster Management drills) and the HSCRC (Heath Services Cost Review Commission) supervising of the bed management to assure all admissions processes and procedures are adhered to. The Supervisor must be highly proficient with insurance verification/benefits eligibility and when necessary, obtain and complete documentation for pre-certification and referral/authorizations, and assess patient financial liability. This position requires a clear understanding of the revenue cycle and professional competence in reviewing and securing all appropriate financial resources for patients to maximize reimbursement to the Health System. Monitors daily time of service payments are reconciled and deposited timely.

The Supervisor's secondary functions oversees and direct all activities related to the care of patients after they expire, assuring that all regulations and procedures are followed, including the chain of custody of the remains, supervising the Morgue Box and responsible for educating staff about regulations and processes. Supervising the daily morgue temperature to assure compliance with Joint Commission regulations.

Salary Range: Minimum 25.29/hour - Maximum 44.28/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.