IT Specialist 2

MOTLOW STATE COMMUNITY COLLEGE

is accepting applications for the following position:

IT Specialist 2

Campus: Smyrna

Position number: B99577

Salary: $40,307 to $43,307

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function:

Maintain and repair all end user devices including but not limited to: PCs, mobile devices, desk phones, printers, and classroom technology with minimal supervision. Escalates issues that cannot be resolved to next support level.

Minimum Qualifications:

High School diploma or equivalent and two years of experience working in a technology related field. Additional related post-secondary education can be substituted for the required experience on a year for year basis up to two years, or a technical certificate with current COMPTIA A+ and Network+ or Security+ (or equivalent certifications).

Preferred Qualifications:

Associate Degree earned from a regionally accredited institution in a related program and two years of experience working in a technology related field.

Major Duties and Responsibilities:

• Maintain and repair l hardware and software for all Motlow devices
• Provide advanced technical support for all PC, telecommunication, and network users on all Motlow Campuses; Assist in end user data recovery as needed.
• Perform advanced troubleshooting through diagnostic techniques and pertinent questions; Determine the best course of action based on the issue and details provided by the users; Escalate unresolved issued to the next level of support personnel.
• Maintain proper inventory of all technology assets
• Support documentation of knowledgebase, while properly recording events, problems, and resolutions in ITSM platform.
• Provide HelpDesk support to the college community as needed.
• Maintain and order replacement parts and supplies for PCs, printers, and all other related technology.
• Perform office technology setups for new hires, office moves, and additions including but not limited to: PCs, phones, printers, and network connectivity. Utilize mobile device management platform to setup and configure devices.
• Assist in the installation and maintenance of building technology infrastructure such as: access points, cameras, etc.
• Testing of any new operating systems, peripherals or functional software that has been requested and approved through the proper channels.
• Actively support and assist with the maintenance of all classroom technology and conference rooms.
• Other duties as assigned

Knowledge, Skills and Abilities:

• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Ability to establish and maintain effective professional relationships with students, colleagues and other stakeholders.
• Knowledge of customer service principles and practices and the ability to effectively apply them in the higher education environment.
• Working knowledge of technology equipment to include hardware repair, software installation, troubleshooting and diagnostic skills.
• Must have working knowledge of audio/visual equipment and audio/visual troubleshooting.
• Experience must include a demonstrated ability to communicate effectively with others.
• Must be able to lift and move items weighing up to 50 pounds and climb ladders safely.

To ensure consideration, interested applicants must submit an application, transcripts and resume online with application submission.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone (931) 393-1544, TDD (931 393-1621)

E-mail: jobs@mscc.edu

Website: www.mscc.edu

Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.