Bank New Account Quality Control

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is aTexas-basedfinancial services company dedicated to helping families, businesses, and communities thrive. Throughitsprimary subsidiary, Cornerstone Capital Bank, the organizationoperatesa community and business banking franchise alongside a premier national home lending, servicing, and home insuranceplatform-basedfinancial services company dedicated to helping families, businesses, and communities thrive.

Guided by a core Mission, Vision and Convictions statement,Cornerstoneoperates17full-servicebanking locations across major Texas markets andmore than 150mortgage offices nationwide.The companyhas servednearly700,000customersthrough its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members,Cornerstoneis consistently recognized as a Fortune-certified Great Place to Work and a Top Workplace.

Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is thehighest-capitalizednew bank in Texas history.

Who we are looking for:

The New Account Quality Control position is responsible for various audit and quality control functions to ensure maximum accuracy and maintain the highest standards of processing in the New Accounts department.

• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities
• Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically
• Agility: Able to process information and move quickly through problem resolution
• Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences

What you'll do:

• Perform new account documentation reviews to make sure the account styling and account documentation are in compliance with federal and state laws and regulations
• Continuously oversee and assess the efficacy of implemented alterations and controls, ensuring sustained compliance and precision
• Communicate findings with internal partners and shares feedback to address issues identified in the review process
• Proficient in analyzing various scopes of reviews with high quality standard achievement
• Complete related reports and paperwork in order to maintain and update files, while researching and resolving recordkeeping errors or discrepancies
• Performs miscellaneous clerical functions, provides high quality and professional service to employees, and performs miscellaneous support functions as assigned
• Answers questions, resolves problems, and responds to requests for documents promptly and courteously
• Demonstrate flexibility to perform every other duty as assigned

What you'll need to be successful:

• Good oral and written communication skills
• Must be motivated, dependable and responsible
• Must be approachable and present a positive attitude
• Must be a self-starter and able to work independently possessing good effective time management skills and ability to organize and prioritize
• Highly reliable with the ability to maintain regular attendance and punctuality
• Sensitivity to confidential information is required
• Working knowledge of Texas Deposit Documentation regulations
• Ability to learn new systems quickly and effectively.
• High School Diploma or equivalent
• Relevant experience in banking or financial services a plus
• Prior related office experience preferred

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.