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Job Description: This position is open to Louisville Metro Residents and works on a Hybrid schedule. ESSENTIAL JOB FUNCTIONS * Implement, support, and maintain a Zoom Voice-Over-IP environment * Support and maintain all XMedius cloud faxing * Assist with the installation, support and maintenance of LAN, WAN, WLAN, and SDWAN architecture * Analyze and isolate issues providing support to other information technology teams and users * Monitor networks to ensure security and availability to users * Assists in the managing of networking vendors for installation/maintenance of software or hardware * Maintains inventory and stock, and takes responsibility for tools and test equipment * Create technical support documentation for relevant systems and applications * Responsible for protecting, securing, and proper handling of all confidential data held by organization to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the organization. EDUCATION * High School or equivalent required. Associate's degree or higher preferred. EXPERIENCE * With an Associate's degree 2 years' experience. With less than an Associate's 5-6 years' experience in an information technology field. * Fundamental knowledge of networking concepts and operations, network security principles, and best practices * Experience and success with enterprise-level LAN, WAN, and WLAN engineering, design, and implementation * Experience in a Cisco Meraki networking environment * Experience in a Zoom Voice-Over-IP environment * Experience with XMedius cloud faxing REQUIREMENTS * Eighteen (18) years of age or older * Strong interest and drive to solve problems and improve end user experience * Proven ability to quickly grasp information and independently produce results * Strong communications skills, especially in written documentation * After hours work will be required when maintenance, upgrades, or any other issue necessitates PHYSICAL DEMANDS
- Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to ten pounds.
- Normal work tasks may involve exposure to blood, bodily fluids, or tissue.
- May involve 24-hour on-call responsibilities.
Time Type: Full time
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