ITS Business Operations Coordinator I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The ITS Business Operations Coordinator I will report to the Technology Enablement Manager. You will be the main contact for data integrity across multiple SNHU systems including the Student Information System (SIS), Customer Relationship Management (CRMs), and Integrations. You will be accountable for accuracy, require knowledge in business processes and collaborate per process or complexity. The ITS Business Operations Coordinator I will document work thoroughly to enhance quality assurance, dispute, investigative and measurement processes.

The ITS Business Operations Coordinator I is the main contact for data integrity across multiple SNHU systems including the Student Information System (SIS), Customer Relationship Management (CRMs), and Integrations. You will be accountable for accuracy, require knowledge in business processes and collaborate per process or complexity. The ITS Business Operations Coordinator I will document work thoroughly to enhance quality assurance, dispute, investigative and measurement processes.

You will work 100% remotely from any of our approved states. #LI-Remote

What You'll Do:

• Implement business processes observing established procedures and observing prioritization guidelines.
• Process Incidents or Service Requests for maintaining data integrity or cleanup.
• Create Identities in SecZetta and enterprise applications for non-integrated populations.
• Document the work performed in the ITSM tool.
• Perform data analysis, data entry/updates, and correlation across multiple enterprise applications.
• Using ServiceNow, monitor request queue and process all information update requests for student demographic and contact data, verifying data in other systems.
• Use appropriate reporting tools to periodically verify the accuracy of the data being keyed into the system, and make corrections.
• Investigate and update duplicate records as part of data cleanup of feeds from other systems such as CRM and HRIS. Coordinate this activity with other concerned departments to ensure all systems are synchronized.
• Escalate complex issues of recurring data irregularities across systems to ensure possible integration issues are investigated and addressed.
• Recommend improvements to processes to enhance productivity.
• Collaborate with other departments to resolve issues.
• Other responsibilities as assigned.

What We're Looking For:

• 1+ years of experience in a data entry, business process or technical customer service roles.
• High School diploma or equivalency.
• Experience with systems such as Student Information Systems (SIS) for business process context.
• Experience with workflow systems, business processes and tools such as ServiceNow.
• Experience knowledge of data escalations.
• Experience with Microsoft tools such as Excel.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources