Supervisor, Operations

POSITION SUMMARY

The Senior Operations Supervisoris responsible forleading warehouse operations, multiple shifts, or larger teams while providing advanced operational oversight andpeopleleadership. This role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. This role manages labor scheduling, spaceutilization, equipment, andmanpowerto meet operational, service, safety, and costobjectives.The Senior Supervisor drives performance through proactive planning, cross-functional coordination, and continuous improvement initiatives.

In addition to direct supervision responsibilities, the Senior Operations Supervisor provides guidance and mentoring to Supervisors and leads, supports workforce planning, and ensures consistent application of policies, procedures, and performance standards across the operation.

As part of the DSV team, Associates are expected to meet companyobjectivesin the areas of performance, safety, and quality, and tocomply withall corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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  Conductsstaff meetings to review daily and weekly work activities, plan workload, and support continuous improvement.

  
  

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  Keeps management and client representatives informed of operational issues that mayimpactservice, safety, or cost.

  
  

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  Leads and oversees larger, multi-shift, or higher-complexity operations within the facility.

  
  

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  Provides coaching, mentoring, and guidance to Supervisors and lead team members.

  
  

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  Partners closely with Operations Management to support operational planning, staffing strategies, and workload forecasting.

  
  

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  Proactivelyidentifiesoperational risks, trends, and improvement opportunities and develops action plans.

  
  

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  Ensuresconsistent execution of SOPs, safety standards, and quality requirements across teams.

  
  

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  Drives achievement of productivity, service, safety, and financial KPIs.

  
  

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  Supports cost control initiatives andleadscontinuous improvement projects.

  
  

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  Acts as a primary escalation point for complex employee relations, performance, or operational issues.

  
  

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  Participates in workforce planning, succession planning, and talent development activities.

  
  

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  Supports implementation of new processes, systems, or client requirements.

  
  

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  Communicate effectively with senior leadership and client representatives on operational performance and risks.

  
  

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  Reviews operational data and metrics to guide decision-making.

  
  

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  Supports audits, compliance reviews, and corrective action plans.

  
  

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  Assistsin physical operations as needed to ensure service continuity

  
  

SKILLS & ABILITIES

Education& Experience:

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  Must have aHighschool diploma or general education degree (GED)

  
  

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  Minimum 5 years' experience ina logistics, distribution, or relevant environment

  
  

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  Minimum 3 years of supervisory experience

  
  

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  Demonstrated experience leading complex operations, multiple teams, orshifts Preferred: Advanced MHE knowledge and certifications

  
  

Certificates, Licenses, Registrations or Professional Designations

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  Satisfactory completion of a forklift training program

  
  

Computer Skills:

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  Proficient in Microsoft Office (Excel, Work, and Power Point)

  
  

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  RF Scanners

  
  

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  WMS functions

  
  

Language Skills

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  English (reading, writing, verbal)

  
  

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  Business communication

  
  

Mathematical Skills

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  Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling,storingand distributing client products

  
  

Other Skills

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  Strong attention to detail accuracy andaccomplishjobtasksin a timely manner

  
  

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  Good organizational and personnel skills

  
  

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  Good communicationskills, written and oral

  
  

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  Good leadership, supervision, and planning skills

  
  

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  Able to work flexible schedules, including nights and weekends, as required by the operation

  
  

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  Participate inestablishedcross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able toassistas a back-up when the need may arise.

  
  

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  Must be able to effectively adapt to change and thrive in a stimulating, fast-pacedwork environment.

  
  

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  Work overtime as dictated by business whether mandatory or voluntary.

  
  

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  Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.