Retirement Systems Intern - College

Are you looking to learn new skills while gaining exposure to work in a business office environment? Are you currently enrolled in college and want to get a jump on building experience for your future career? The Public-School Employees' Retirement System (PSERS) has an opening for a Retirement Systems Intern. This position is located within the PSERS's Southwest Regional field office, located in Pittsburgh. Apply today for a fantastic opportunity to enhance your skills, knowledge, and grow your work experience!

As a Retirement Systems Intern with PSERS, you will be responsible for a wide range of responsibilities such as answering phones, completing data entry, sending correspondence, reviewing documents for accuracy, as well as filing, reviewing, and scanning duties. Some specific responsibilities may include:

• Copying and collating materials and providing basic preparatory work for retirement counseling presentations
• Greeting and addressing concerns of walk-ins with non-counseling issues or greeting counseling appointments
• Sending out routine member letters regarding appointments, retirement applications, and benefit summary letters
• Postage/mailing duties and responding to routine inquiries such as income verifications
• Assisting with office organization to include keeping inventory of supplies
• Gathering salary, contribution, service, and other related reporting components to aid the regional rep in the confirmation of reported data
• Assisting staff in creating reports
• Assisting on research projects as needed

Our ideal candidate for this Internship will be able to work in office 2 - 3 days a week between 4 to 8 hours per day. Work schedule can be arranged to accommodate each semester's class schedule.

Essential functions of this position include: proficiency with computers, ability to complete work assignments in a professional manner, ability to follow directions, ability to communicate effectively both written and verbally, provide customer service, ability to learn new skills and software, and the ability to use office equipment such as a scanner, copier, and fax machine.

Work Schedule and Additional Information:

• Work hours: A minimum of 10 to 15 hours per week during business hours of 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch. Hours are flexible with school schedules, within these parameters. Further details can be discussed during the interview process.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Internship Requirements:

• Must be currently enrolled in college full-time (12 or more undergraduate credits or 9 or more graduate credits).
• Must be at least 18 years of age.
• Must be in good academic standing (defined by a GPA of 2.0 or higher).

Additional Requirements:

• Must be a Pennsylvania resident or currently enrolled at a Pennsylvania college or university for the duration of internship employment.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Available to work through the end of 2026 or longer.
• Possess professional skills such as communication skills, teamwork, time management, and organization.
• Prior customer service experience.
• Proficient in Microsoft products including Word and Excel.
• Have telephone etiquette, customer service skills, and typing skills

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.