Community Manager

You will play a critical role in ensuring community management runs smoothly, maintaining brand voice, tracking inbounds, supporting reporting, and keeping internal workflows aligned. This is a strong execution-focused role with a clear path toward senior-level growth.

We're looking for someone who is:

* An effective communicator (clear, professional, confident)

* Proactive and resourceful

* Extremely organized and process-driven

* Detail-oriented with strong follow-through

* A beauty lover who understands the culture of the industry

Role & Responsibilities

1. Community Management Execution

* Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms

* Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds

* Maintain brand tone of voice and ensure responses align with approved guidelines

* Flag customer service issues, influencer requests, and sensitive comments in real time

* Support the care gifting team with mailers and surprise and delighting

2.Documentation & Organization

* Keep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)

* Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible

* Update FAQs as new questions arise

* Ensure daily and weekly boards are up to date

* Add community insights, tracker updates, and pending questions to agendas

* Contribute insights and screenshots to monthly recaps

* Support Account Leads with data tracking and reporting preparation

3. Trend & Insight Awareness

* Stay informed on relevant social trends, formats, and beauty culture moments

* Identify recurring community patterns or FAQs and flag to Senior CM

Qualifications

* 1+ year of community management experience (agency preferred)

* Experience managing high-volume organic social communities

* Familiarity with tools such as Sprinklr, Dash Social, or similar

* Strong written communication skills and attention to grammar

* Ability to manage multiple tasks and deadlines simultaneously

* Customer service experience is a plus

Measurement & Expectations

Success in this role looks like:

* Positive feedback from the Team Lead and the Account Director

* Daily engagement completed accurately and within scope

* Response rate goals consistently met (where applicable)

* Influencer inbounds tracked and responded to appropriately

* FAQs and trackers

Job Description: Responsible for managing/overseeing various social media channels. Includes planning, curating posting, developing strategies and campaigns by working with various stakeholders and reporting on progress Qualifications: 2+ years experience in marketing, with particular knowledge in social media channels such as Twitter, Facebook, etc.