Nurse Manager, AC - Duke Urgent Care Hillsborough

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Nurse Manager, AC - Duke Urgent Care Hillsborough

Duke Urgent Care Hillsborough provides prompt, compassionate care for patients of all ages with minor injuries and illnesses, including sprains, cuts, flu symptoms, and infections. The clinic also offers sports physicals, limited employment physicals, and routine vaccinations. The team operates in a fast-paced, sometimes high-pressure setting, while maintaining a close-knit, collaborative environment. This team fosters a culture of open communication, professional growth, and mutual support.

Location:267 S Churton St, Hillsborough, NC 27278

Clinic Hours:8am - 8pm

What you will do:

The Nurse Manager, Ambulatory provides clinical and operational leadership for nursing and patient care services in one or more ambulatory clinics. This role is responsible for ensuring high standards of patient care, regulatory compliance, and operational excellence in alignment with DUHS policies and service line goals. The Nurse Manager reports to the Practice Administrator to integrate both overall clinic and nursing priorities into operational workflows, promote quality improvement initiatives, and support provider teams. This role actively participates in strategic planning, resource allocation, and change management efforts within the assigned clinics.

Clinical Operations Management

• Provide leadership and oversight for clinical practice in assigned ambulatory clinic(s), ensuring evidence-based, high-quality care.
• Partner with operational and clinical leaders to align staffing, workflows, and processes that support patient access, flow, and outcomes.
• Ensure compliance with regulatory, accreditation, and infection prevention standards.

Serve as a resource and liaison for patients, staff, and providers regarding nursing and operational matters.

Strategic Planning & Program Development

• Participate in planning, development, implementation, and evaluation of ambulatory services and quality improvement initiatives.
• Assist in budget development and monitoring, including labor and supply resources; identify efficiency and cost-containment opportunities.

Personnel Management & Development

• Supervise and evaluate clinic staff, including administrative, nursing, and support personnel.

Support onboarding, orientation, competency validation, and ongoing professional development of staff.

Patient & Family-Centered Care

• Promote a patient- and family-centered care environment that supports safety, quality, and positive outcomes.
• Collaborate with providers and staff to address patient concerns and support effective service recovery.

Customer Service & Communication

• Foster a culture of excellent customer service throughout clinic operations.
• Promote effective communication, collaboration, and conflict resolution among patients, staff, and providers.

What you will need:

Knowledge, Skills and Abilities:

• Clinical Quality Management and Service management skills
• Orientation, Accountability, Planning, prioritization and time
• Problem solving and innovation
• Initiative financial savvy
• Active Listening, effective communication; identifying and recruiting top talent
• Develop and retain talent
• Showing support- teambuilding, conflict prevention and management
• Motivating and influencing managing vision and purpose
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics

Education

• Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.

Experience

• Three years of nursing experience is required.

Degrees, Licensures, Certifications

• Must have current or compact RN licensure in the state of North Carolina. BCLS certification required
• Nurses hired into leadership positions must obtain a leadership certification within three months of hire
• New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible

Job Title:NURSE MANAGER, AC

Job Code:5401

FLSA:E

Job Level:I1
Revised Date:04/25/2024

Supervisory Responsibility:Yes

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.