Senior Emerging Tech Manager

Front Porch - Support Services is Hiring!

Sr Emerging Tech Manager

Full Time: Monday - Friday (Hybrid Schedule)

Pay Range: $152,000 - $175,000 annually

Summary:

The Senior Emerging Technology Manager, under the direct supervision of the Emerging Technology Operations Manager, manages a portfolio of information technology projects from concept to deployment. This role is responsible for researching, recommending, developing, and implementing technology solutions - including software and hardware - to support the needs to internal and external business units.

Essential Functions:

The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.

Additional responsibilities may be assigned in the future and may also be considered essential to the role:

*Collaborates with business leaders, internal experts, and external teams to analyze and define requirements, research options, recommend solutions, lead in RFP/selection process, and develop and implement technical solutions to address business needs.

*Develops a deep understanding of Front Porch business functions across its family of companies and integrates this knowledge into solutions that enhance the efficiency and effectiveness of business customers.

*Manages information technology projects and interdisciplinary project teams, creating detailed project plans with milestones and timelines. Coordinates internal and external resources, oversees all aspects of project execution, and ensures successful delivery within agreed timelines, budgets, and quality standards.

*Creates comprehensive technical and end-user documentation to support and operationalize projects. Conducts training and in-service sessions to transition ongoing operations to IT team members and end users.

*Provides Tier 3 support for operationalized solutions and assists IT team members with resolution and maintenance.

Communication/Interpersonal:

*Effective oral and written communication skills appropriate to the audience's needs.

*Ability to develop and deliver effective presentations live via online or virtual mediums.

*Excellent collaboration and team-building skills.

*Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction, problem identification, and resolution.

Decision Making/Organization Skills:

*Demonstrate a high level of accuracy, even under pressure.

*Excellent organizational skills.

*Ability to perform work independently with minimal supervision.

*Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity:

*Demonstrate time management and priority-setting skills.

*Ability to simultaneously handle multiple priorities.

*Ability to work in a fast-paced, dynamic environment.

*Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

Technical:

*Ability to analyze business and technical requirements, recommend appropriate solutions, and lead their successful implementation.

*Skilled in developing, managing, and maintaining comprehensive technical and end-user documentation to support solutions and ensure knowledge transfer.

*Demonstrate skills with learning management systems, portals, CRM systems, financial, billing, and clinical systems, as well as basic programming, dashboards, business objects, and reporting systems, including SQL reporting tools, database design, and management.

Project Management:

*Demonstrate project management skills.

*Demonstrate skills in project plan design and implementation, directing projects, coordinating the work of operational teams, and managing project budgets.

*Ability to effectively manage project deadlines and escalate issues as appropriate.

*Maintains programming, data reporting, analytics, and other project-related solutions until transitioned to different teams, and as requested.

*Maintains accurate and up-to-date technical documentation for ongoing projects and deployed solutions.

*Communicates regular project updates to supervisor, IT team members, and external customers and partners as appropriate.

*Serves as a lead and mentor to Jr. Emerging Technology Managers, providing guidance or delegation for projects and initiatives.

*Manages vendor relationships, including negotiating agreements, overseeing deliverables, and ensuring service level agreements are met.

*Frequent travel (approximately 30-40%) may be required within California to Front Porch locations to support in-person implementation, training, and services as needed by the team.

*Perform all other related duties as assigned.

Education or Equivalent Qualifications:

Essential: Bachelor's Degree 6 + years working in business, computer science, system technology, Information Systems; Associate Degree/2 + years of college, 5 years of related experience

Preferred: Maters Degree

Compensation Disclaimer: The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate's knowledge, skills, experience, training, education, and licensure/certifications (as applicable). Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws, Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance. #ZRAK