Operations Business Analyst II

Come Grow With Us
At Gold Coast Health Plan, we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges.

Working at Gold Coast Health Plan means working alongside a team of committed individuals who are reshaping the organization and redefining how the needs of the whole person - health, health care, and social services and supports - are met. We are seeking collaborators, innovators, and those who are driven to be their very best.

If you are looking for a career of purpose and are passionate about having an impact on society's health care challenges, then Gold Coast Health Plan is where you should be. Here, you will be challenged and rewarded in equal measure.

About this role:

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

**This role is open to California residents only.**

ESSENTIAL FUNCTIONS

Job Function & Responsibilities

• Business Analysis and Process Governance

• Assist in gathering and documenting business requirements from internal stakeholders.
• Support process mapping, documentation, and the creation of standard operating procedures (SOPs).
• Participate in stakeholder meetings to capture action items and identify potential process improvements.
• Maintain organized documentation repositories and assist with version control.
• Work closely with cross-functional teams to learn and support various operational workflows.
• Design, configure, and optimize workflows and processes.
• Monitor user feedback and system performance to identify improvement opportunities.

Salesforce Development and Administration

• Develop, configure, and maintain Salesforce solutions, including custom objects, fields, Lightning pages, flows, validation rules, formulas, and other declarative automation.
• Support Salesforce administration, including user setup, profiles, permission sets, roles, queues, sharing, security, and access management.
• Develop and maintain Apex, Lightning Web Components (LWC), SOQL, integrations, and other custom Salesforce functionality as needed.
• Troubleshoot Salesforce issues, monitor system performance, and perform root-cause analysis and resolution for defects and production support needs.
• Support Salesforce release and deployment activities across development, testing, UAT, and production environments, including change sets and source-control/deployment tools.
• Partner with business stakeholders to translate requirements into scalable Salesforce solutions and recommend appropriate declarative or programmatic approaches.

Data Analysis and Reporting

• Assist with data collection, validation, and entry into reports or dashboards under guidance.
• Perform data analysis and generate reports to provide actionable insights for enhancing member/provider engagement and service delivery.

Training and Support

• Create training materials and guides to support system adoption; deliver user training if/when applicable
• Contribute to the development of training materials, job aids, or reference guides in collaboration with SMEs.

Testing

• Conduct system testing and User Acceptance Testing (UAT) to validate changes. Coordinate and facilitate UAT among several users if/when needed.
• Work with vendors and internal technical teams for system configuration, Salesforce troubleshooting, integrations, and implementation of new features.

General

• Manage tasks and projects using agile principles, including backlog management and sprint planning.
• Facilitate communication between technical teams and business stakeholders to ensure project alignment.
• Support light project management efforts, assisting with task prioritization, project timelines, and cross-functional communication.
• Help monitor project timelines and task completion using basic project tracking tools.
• Demonstrate continuous learning and actively seek mentorship from senior analysts.

MINIMUM QUALIFICATIONS

Education & Experience:

• 3-5 years of experience in a business analyst, operations analyst, or similar role.
• Hands-on experience developing and administering Salesforce, including Flow, security/access configuration, data management, and platform troubleshooting.
• Experience with Salesforce development technologies such as Apex, Lightning Web Components (LWC), SOQL, APIs/integrations, and deployment tools.
• Proven ability to create and maintain high-quality business documentation and training materials.
• Strong analytical skills with proficiency in data interpretation, Excel, and/or visualization tools.
• Excellent communication and stakeholder management skills.
• Experience with project management principles and collaboration tools (e.g., MS Teams, Smartsheet, Jira, Confluence, etc.).
• Ability to work independently, manage multiple priorities, and meet deadlines.

KNOWLEDGE, SKILLS & ABILITIES

Preferred Qualifications:

• Salesforce Administrator, Platform Developer, or related Salesforce certification preferred.
• Prior experience in a regulated or healthcare-related industry

Technology & Software Skills: Advanced computer skills in MS Office products. Proficiency with Salesforce Lightning Platform, Salesforce administration, Flow, Apex, LWC, SOQL, APIs/integrations, and deployment/version-control tools.

Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s)

Competency Statements

• Business Acumen - Ability to grasp and understand business concepts and issues.
• Decision Making - Ability to make critical decisions while following company procedures.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Consensus Building - Ability to bring about group solidarity to achieve a goal.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Presentation Skills - Ability to effectively present information publicly.
• Strategic Planning - Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Judgment - The ability to formulate a sound decision using the available information.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

The estimated pay range for the position is:

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.