New

Client Success Specialist

McKinsey & Company
parental leave, paid time off
United States, Massachusetts, Boston
Mar 30, 2026
Consulting Client Success Specialist Job ID: 107269 Boston Apply Now Apply Later Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You've come to the right place. YOUR IMPACT In this role, you will regularly interface with clients of all tenures and a multi-disciplinary group of McKinsey colleagues including client facing consultants, M&A experts, senior practice leaders, solution product managers, program managers, designers, and software engineers. You will work closely with our clients and engagement teams to provide end-to-end support and coaching to ensure our clients successfully deliver on the full potential of deals. You will be based in our Boston office in North America and part of our Strategy and Corporate Finance practice (S&CF). myIMO (my Integration Management Office) is the rapidly growing flagship software solution of McKinsey's S&CF practice. myIMO helps our clients oversee and execute on their integration and separation programs from start to finish, with our gold standard best practices and IP infused directly into the platform. You will interpret client business requirements and translate them into myIMO configuration design decisions at the early stages of deployment. You will provide and help facilitate live product training and demos to consultants and engagement teams and assist in the onboarding of client users as myIMO is rolled out to our clients. You'll author and maintain training guides and shape self-service learning curriculums as part of the client training process. As you interface between our product and engagement teams, you will help answer day-to-day questions posed by clients and help triage urgent technical issues within the solution as they arise. You will contribute to the technical definition of software product requirements and design documents as existing features are refined, and new features are shaped and formalized. When new features and enhancements are released to myIMO, you will help document and oversee a seamless change management process with client engagement teams and clients so that they are able to fully leverage the continuous improvements made to myIMO. Throughout the deployment, you will collect and organize all feedback from clients and consultants to be used as a direct input to product roadmap and design decisions. At the end of the deployment, you will conduct user research interview sessions with clients and engagement teams to further distill insights that we can leverage for future product innovations. YOUR GROWTH Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues-at all levels-will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else. When you join us, you will have: Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family. YOUR QUALIFICATIONS AND SKILLS Bachelor's degree in business, engineering or a technical field required; Master's degree highly preferred 2+ years professional experience with 1+ year of relevant professional work experience in the field of mergers and acquisitions, consulting and/or business intelligence Experience in technology consultancy and/or implementing or supporting SaaS or web-based software platforms Experience in service delivery, project management and change management Strong command of MS Excel, VBA, SQL, JSON and other technical tools Experience with authoring technical software requirements and design documents Entrepreneurial and comfortable with initiative and ambiguity Outstanding quantitative/analytical capabilities; very strong problem-solving skills Excellent written and verbal communication skills to facilitate discussions and conduct training Please review the additional requirements regarding essential job functions of McKinsey colleagues. Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve. Industries Capabilities Apply Now Apply Later FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $140,000 - $144,200 USD -to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance. Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off. FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites. Share This Job