Technical Support Specialist (Intermediate Professional)

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Established over a century ago, the Georgia Tech Scheller College of Business is a leader in education, research, and innovation that advances business and improves the human condition. Strategically positioned at the intersection of business and technology, Scheller develops forward-thinking leaders who know how to harness technology to create value and drive meaningful impact.

The College is located in the heart of Midtown Atlanta's Technology Square, home to the highest concentration of startups, corporate innovators, and academic researchers in the Southeastern U.S. This places students at the center of a vibrant innovation ecosystem with abundant experiential learning opportunities. Scheller's strategic location, combined with top-ranked career services and an expansive alumni network, connects students with leading companies in Atlanta and around the world.

Scheller offers AACSB-accredited B.S., M.S., MBA, Ph.D., Graduate Certificate, and Pathway programs, along with interdisciplinary and dual degree programs in collaboration with the Georgia Tech Colleges of Computing, Design, Engineering, and Liberal Arts, and the Morehouse School of Medicine. The College also delivers open enrollment and custom corporate Executive Education programs for individuals and organizations.

The College manages its broad portfolio of programs, curriculum, and research through eight academic areas: Accounting, Finance, Information Technology Management, Law and Ethics, Marketing, Operating Management, Organizational Behavior, and Strategy and Innovation. Scheller is also home to 11 globally recognized centers and initiatives, with focus areas in fintech, global business, sustainability, technology innovation, and more.

Currently, the College serves 2,529 students, including 1,501 undergraduates and 1,028 graduate students, supported by 95 faculty members, 107 staff members, and a global alumni community more than 28,000 strong.

Technical Support Specialists offer specialized technical assistance and expertise to address complex Information Technology issues. They diagnose and resolve technical problems, provide in-depth support, and contribute to improving technical support processes and solutions.

Job Duty 1 -
Offer specialized technical support and expertise for complex Information Technology systems, applications, and network configurations.

Job Duty 2 -
Analyze and troubleshoot advanced technical issues, including system errors, performance bottlenecks, and network connectivity problems.

Job Duty 3 -
Develop and implement technical solutions, workarounds, and patches to resolve critical Information Technology issues and minimize downtime.

Job Duty 4 -
Provide training, guidance, and mentorship to technical support associates to enhance their technical skills and knowledge.

Job Duty 5 -
Conduct system audits, performance evaluations, and security assessments to identify vulnerabilities and recommend solutions.

Job Duty 6 -
Stay current on Information Technology certifications, specialized training, and industry best practices to maintain technical expertise.

Job Duty 7 -
Document technical processes, procedures, and configurations to support technical troubleshooting and knowledge sharing.

Job Duty 8 -
Participate in Information Technology projects, system upgrades, and service improvement initiatives to enhance technical support capabilities and service quality.

Job Duty 9 -
Collaborate with cross-functional teams, including developers, engineers, and Information Technology administrators, to address complex technical challenges.

.Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Associate's Degree in a related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required.

Required Experience
Two or more years of relevant experience.

Preferred Educational Qualifications
Bachelor's Degree in a related discipline or equivalent.

$63,158.00 - $92,179.00 annually. Commensurate with experience.

Applicants are encourage to apply by March 31, 2026 for optimal consideration; however, the search will continue until the position is filled. The application portal may close early due to the volume of applications received.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Audio/Visual, Event Technology, and Digital Display Systems Support

• Provide basic to intermediate supplemental support for audio/visual systems and presentation technologies for specific events.
• Apply working knowledge of electronics and AV components including displays, signal routing, conferencing systems, and presentation equipment.
• Prepare, configure, test, and troubleshoot presentation technologies prior to events.
• Provide supplemental AV and desktop technology support for Deans Office events and executive programming.
• Assist with the setup, operation, and teardown of presentation and event technology.
• Provide technical support for digital signage systems, including display hardware, content management software, and associated network connectivity.
• Support the operation and troubleshooting of stock ticker display systems, including hardware components, display panels, and data feed software.
• Coordinate with internal and external audio-visual professionals or vendors to support successful event execution and display system operations.
• Provide on-site technical assistance and troubleshooting during live presentations and events.
• Support events that may occur outside of standard business hours, including evenings or weekends, as required to meet operational and executive programming needs.

Salary range: $63,158.00 - $92,179.00

Location: Atlanta, GA

Job grade: T04

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening