Front Desk Receptionist, Patient Relations

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary:

Under general supervision, this role is part of the team that staffs one of three Patient Information desks located on the main campus of Denver Health. This person greets patients and visitors, answers phone calls, communicates other appropriate information, and provides general clerical support to a variety of customers. The person in this role will demonstrate excellent customer service with both internal and external customers, and understands the value and impact this has on all interactions. Bi-lingual in English-Spanish is highly desired.

***Monday-Friday, 10:30 AM to 7:00 PM, with flexibility to shift to 12:30 PM-9:00 PM as needed to support evening coverage, including during PTO, vacations, or other staffing gaps.

Essential Functions:

• Provides customer service to staff, the public and clients, greeting them and assisting them with needs and/or directing them accordingly. (10%)
• Provides clerical support to management and supervisors as needed or requested. (10%)
• Maintains office equipment (copier, printers, fax, etc.) in operable order. (10%)
• Submits repair tickets for equipment malfunction, facility work orders, and medical equipment accordingly and maintains follow-up on all repair tickets and work orders for completion. (10%)
• Maintains ordering for department medical, clinical, janitorial and office supplies. (10%)
• Verifies order delivery- Follows-up on order errors and/or back orders. (10%)
• Fills office supply requests and maintains office/administrative supply stock. (10%)
• Completes ordering processes as established by departmental or DHHA established guidelines for purchasing. (10%)
• Prepares documents routinely or as needed. Follows guidelines for specific document processing. (10%)
• Retrieves management signature and routes to appropriate department. Maintains follow-up of process completion. (10%)

Work Experience:

• Minimum 1 year of clerical experience required.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Ability to complete routine work with minimal direction from supervisor.
• Ability to multi-task, skilled in basic office procedures/responsibilities.
• Ability to exercise some judgment within job scope.
• Skilled in organization and attention to detail. Acquires knowledge of operations to be able to sufficiently perform job responsibilities.
• Knowledge of Epic

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.