New

Sr. Desktop Support

TEKsystems
$24.00 - $31.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Mar 18, 2026
Description This role serves as a senior technical expert, leveraging deep experience and sound judgment to plan, deliver, and improve enduser technology services. The position provides escalated support, acts as a trusted resource for complex desktop and endpoint issues, and plays a key role in service management maturity. Key Responsibilities * Provide expert-level technical support for desktop and endpoint environments, including operating systems, applications, laptops/desktops, printers, mobile devices (iOS, Android), wireless devices, and peripherals. * Diagnose, patch, image, deploy, and maintain desktop systems and related hardware. * Serve as an escalation point for the Help Desk, resolving complex or highvisibility issues. * Configure, administer, and optimize the ITSM platform; lead continuous improvement initiatives aligned with ITIL and industry best practices. * Develop, document, and implement IT policies, procedures, standards, and guidelines. * Coach, train, and mentor junior technical support staff and IT team members. * Maintain a high level of professionalism when interacting with all customers, including executive leadership. * Lead or coordinate the work of others as needed and contribute broadly across IT initiatives. Required Skills & Experience * Strong hands-on expertise diagnosing, patching, and deploying desktop systems and related IT hardware (mobile devices, printers, peripherals). * Excellent communication and interpersonal skills, with the ability to interact professionally with executives and non-technical users. * Proven ability to identify, lead, and implement ITSM improvement initiatives using ITIL and industry best practices. * High degree of self-motivation with the ability to prioritize, execute, and follow through with strong attention to detail. Nice to Have * ITIL 4 Foundation certification or equivalent knowledge/experience. * CompTIA A+ certification or similar. Job Type & Location This is a Contract position based out of Madison, WI. Pay and BenefitsThe pay range for this position is $24.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Madison,WI. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.