New

Quality Engineer I - Bilingual

LG Electronics USA
parental leave, paid time off, 401(k)
United States, Michigan, Troy
1835 Technology Drive (Show on map)
Mar 18, 2026
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. The Opportunity: Driving better future mobility VS (Vehicle component Solutions) Company (https://www.lg.com/global/mobility) of LG Electronics focuses on commercializing environmentally responsible automotive components and core solutions based on LG's proprietary technologies. A leading provider of core components for global car manufacturers, VS Company is supporting the emerging trend of the vehicle industry. The Quality Engineer serves as a primary point of contact for customer-related quality issues, ensuring timely follow-up and effective issue resolution. This role supports warranty and plant claim analysis using statistical tools and structured problem solving methods to identify trends and drive improvements. The Quality Engineer I coordinates process related activities with customers and partners with internal teams to address technical concerns, particularly those involving Telematics/Infotainment systems. Responsibilities also include conducting detailed analysis, such as in vehicle testing and onsite liaison activities, to help identify root causes and contribute to continuous product quality improvement. Responsibilities: Serve as the initial contact for customer quality issues, ensuring prompt communication, issue tracking, and follow?up Utilize statistical tools and structured problem?solving techniques to analyze warranty and plant claims, identifying recurring trends and improvement opportunities Conduct follow-up activities to verify corrective action effectiveness and maintain accurate documentation Coordinate process change activities with customers to support quality objectives and ensure alignment with requirements Collaborate with Accounting, Sales, and Materials teams in evaluating and documenting external failure costs Support cross-functional engineering teams in resolving technical and repair issues related to Telematics/Infotainment systems Assist with the analysis of customer-reported failures and contribute to root-cause investigations Perform hardware and software investigations, including DTC (Diagnostic Trouble Code) analysis, bench testing, log data capture, and PCB component review Conduct in?vehicle testing as required, which may involve local and out?of?state travel Participate in weekly customer product development or quality review meetings by providing updates and technical findings Support onsite liaison activities to facilitate effective communication and help address customer quality concerns Assist in implementing processes and procedures that ensure the shipment of high-quality products to customers Provide support to local inspection facilities conducting product quality testing or containment activities Perform other duties as assigned Qualifications Required: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or Industrial Engineering Strong written and verbal communication skills in both English and Korean Proficiency with Microsoft Office applications, including Excel and PowerPoint Ability to travel up to 30% (domestic and international) Physical Requirements / Working Conditions: Role involves work with X?ray equipment and thermal chambers for product testing across temperature conditions Ability to lift and move boxes or equipment up to 20 pounds Preferred: One or more years of experience in automotive electronics, including ECU testing and system?level integration Familiarity with logging and diagnostic tools such as QXDM, QPST, Wireshark, VehicleSpy, CANalyzer tools, or similar Experience supporting large?scale production environments, including Control Plans, PFMEAs, and process controls Working knowledge of statistical and problem?solving tools such as Minitab, Power BI, Six Sigma, and 8D methodologies Experience performing product failure analysis and root cause investigations for both software and hardware issues ASQ Certified Quality Engineer (CQE) or similar quality certification Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.