Mid Enterprise Operations Center Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Mid Enterprise Operations Center Specialist to join us. We are seeking a technically strong Enterprise Operations Center Specialist - Mid to support secure enterprise systems within a high-visibility operational environment. This role is ideal for a skilled professional who thrives in structured, fast-paced settings and wants to play a direct role in maintaining operational stability across complex enterprise infrastructure.

As an Enterprise Operations Center Specialist - Mid, you will support the day-to-day stability, monitoring, and operational performance of enterprise systems. Your work ensures that events are identified early, incidents are resolved efficiently, and enterprise infrastructure remains resilient.

Your impact will directly influence:

System reliability and performance continuity
• Incident detection, diagnosis, and resolution speed
• Monitoring accuracy and operational visibility
• Continuous improvement of enterprise operations processes
• This is a hands-on role within a 24x7x365 operational environment supporting mission-critical federal systems.

Duties and Responsibilities:

• Perform day-to-day activities required to monitor systems for events or alerts
• Coordinate resolution of events and alerts
• Monitor and identify problem areas and coordinate resolutions
• Apply expertise on multiple complex work assignments
• Utilize software and hardware tools to identify and diagnose complex problems and factors affecting systems
• Document monitoring activities and incident resolutions
• Escalate issues following established procedures
• Participate in 24x7x365 shift operations
• Generate operational reports and performance metrics
• Support implementation of monitoring improvements
• Maintain runbooks and operational procedures

Education and Years of Experience:

• Minimum 4 years of related experience providing support to an enterprise operations center
• Experience monitoring and managing enterprise systems and networks using advanced technologies and tools
• Knowledge of complex IT infrastructure and troubleshooting methodologies
• Proven ability to diagnose and resolve technical issues
• Understanding of monitoring platforms and ITSM processes
• Bachelor's degree from an accredited institution or equivalent professional experience
• Education substitutions accepted per contract guidelines:
  • No Degree: 2 additional years experience
  • Associate's Degree: 1 additional year experience
  • Bachelor's Degree: Meets baseline requirement
  • Master's Degree or PhD: No additional experience required

Preferred Skills & Certifications:

• ITIL Foundation certification
• Experience with multiple monitoring platforms and tools
• Knowledge of Windows, Linux, and network infrastructure
• Understanding of application performance monitoring
• Strong analytical and troubleshooting skills
• Ability to work effectively in shift-based operations

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Alexandria, VA

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DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.