Lead Enterprise Operations Center Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Lead Enterprise Operations Center Specialist to join us. We are seeking an experienced and strategic Enterprise Operations Center Specialist - Lead to provide both technical and management leadership within a high-visibility Enterprise Operations Center (EOC). This is a senior leadership opportunity for a proven operations expert who thrives in 24x7 environments, excels at driving accountability, and understands how to stabilize and elevate enterprise performance at scale. If you are ready to shape operational excellence in support of secure federal systems, this role offers influence, visibility, and long-term impact.

As Enterprise Operations Center Specialist - Lead, you serve as the focal point for operational performance, accountability, and stability across the enterprise environment. You will ensure timely problem resolution, establish operational goals, and guide multi-shift teams supporting mission-critical systems.

Your impact will directly influence:

Operational readiness and system stability
• Escalation management and root cause resolution effectiveness
• Team performance and shift coordination across 24x7 operations
• Continuous improvement of monitoring, reporting, and governance processes
• This is a leadership role where operational excellence, risk mitigation, and executive-level visibility intersect.

Duties and Responsibilities:

• Provide technical and management leadership for enterprise operations tasks and technology assignments
• Supervise operations within the Enterprise Operations Center (EOC)
• Serve as focal point for operational concerns and establish goals and plans to meet operational objectives
• Ensure timely processes for problem control, identification, research, and escalation
• Coordinate the review and update of all documentation used by EOC staff
• Ensure all members of the staff are trained on procedures and tools
• Manage multi-shift staffing model and operations
• Lead root cause analysis for operational issues
• Interface with senior management on operational status and issues
• Drive continuous improvement initiatives for EOC operations
• Manage escalations and coordinate with technical teams

Education and Years of Experience:

• Minimum 10 years of related experience managing a complex enterprise operations center
• Proven experience providing technical leadership and supervision of operations
• Strong management and organizational skills
• Experience with 24x7 operations and shift management
• Knowledge of ITIL and IT service management best practices
• Bachelor's degree from an accredited institution or equivalent professional experience
• Education substitutions accepted per contract guidelines:
  • No Degree: 2 additional years experience
  • Associate's Degree: 1 additional year experience
  • Bachelor's Degree: Meets baseline requirement
  • Master's Degree or PhD: No additional experience required

Preferred Skills & Certifications:

• ITIL Managing Professional or Expert certification
• Experience managing NOC/SOC operations
• Knowledge of enterprise monitoring and management platforms
• Strong leadership and team development capabilities
• Excellent communication and stakeholder management skills
• Experience with operational metrics and reporting

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

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DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.