Information Control Clerk

Top reasons to work at EMI Services, a subsidiary of TechFlow:

• Paid Time Off -Vacation, Sick & Federal Holidays
• Friday's Off!

EMI is looking for a Control Clerk who primarily receives, records, and distributes work orders to service crews upon customers' requests for repairs and maintenance.

This Control Clerk is a highly responsible and detailed clerical position essential to the successful completion of the operations. Work involves proficiency in the utilization of Maximo (an online government database program), distribution of information and messages by direct personal, written, or telephone contact. Work is performed under general supervision according to established procedures.

• Must be knowledgeable in current office equipment and standard business computer programs and proficient in Maximo.
• Records information, such as name, address, article to be repaired, or service to be rendered.
• Distinguish tickets in the query and assigns them to the correct department.
• Prepares work orders and distributes to service crew, schedules service calls and dispatches service crew.
• Relay messages and special instructions to mobile crews and other departments using a two-way radio.
• Schedules and dispatches all preventative and cyclic maintenance work orders as well.
• Inputs technician's time and notes in the ticket.
• Close out tickets by putting them in a completed status with detailed notes for documentation.
• Calls or writes the customer to follow up and insure satisfactory performance of service.
• Troubleshoot any discrepancies or researches complex work orders when necessary.
• Keeps record of service calls and work orders by maintain proper filing of completed work orders.
• Communicate regularly with Public Safety, EMS Personnel, Fire Department, Public Works and other agencies to assist mechanics with gaining access to buildings.
• Issue and sign out keys for Active Duty Military personnel and other Government Officials.
• Maintain a key log.
• Sign and issue building turnovers to new barracks and other Government building recently re-keyed.
• Operates standard office equipment such as computers, typewriters, and copiers.
• Assists in compiling reports related to the unit's activities.
• May interact with vendors in matters regarding supplies and materials.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work

Requirements

• High School Diploma, GED or equivalent. Each complete year of accredited college education in a related field may be substituted for the equivalent number of years of the required experience

• Valid driver's license compliant with REAL ID Act or willing and able to obtain one
• Pass a pre-employment drug screening and background check
• Regular, dependable attendance
• U. S. citizenship to obtain and maintain access to military installations

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Federal Holidays)
• Short Term and Long Term Disability
• Term Life Insurance

What Sets EMI Apart

EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients' expectations.

The Right Partner: EMI has grown by gaining our customers' trust and our employees' loyalty. We've successfully performed over 60 service contracts and we understand the unique challenges facing today's military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.

The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.

The Right Approach: EMI brings vast expertise and proven solutions to augment our clients' operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.

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