Network Operations Manager

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI is seeking a seasoned Network Operations Manager to lead enterprise Voice, Data, and Video network operations in support of a federal program. This senior leadership role is responsible for overseeing missioncritical network services within a large, complex federal environment, ensuring high availability, performance, and operational excellence.

The Network Operations Manager provides strategic and technical leadership for network operations and engineering teams, managing daytoday service delivery, network administration, and integration of largescale network solutions. This role coordinates across multiple network teams, guides network design and implementation efforts, and ensures compliance with ISS2 PWS network operations requirements while driving continuous improvement and service reliability.

Duties and Responsibilities:

Manage and supervise Voice, Data, and Video teams
• Provide general voice and data network administration
• Provide technical leadership in the integration and testing of complex, large-scale networks
• Oversee network design, implementation, and operations tasks
• Review work products for correctness, adherence to design concepts, and user standards
• Ensure progress in accordance with schedules and milestones
• Manage network operations center activities
• Coordinate with stakeholders on network requirements and changes
• Drive continuous improvement of network operations
• Manage escalations and resolve complex network issues
• Develop network operations strategies and standards

Education and Years of Experience:

• Minimum 10 years of related experience managing personnel responsible for telecommunications network design, implementation, and operations
• Proven experience reviewing work products for correctness and standards adherence
• Strong management and organizational skills
• Knowledge of voice, data, and video network technologies
• Experience managing complex large-scale networks
• Bachelor's degree from an accredited institution or equivalent professional experience
• Substitutions (per contract guidelines):
  • No degree: 2 additional years of experience
  • Associate's degree: 1 additional year of experience
  • Master's or PhD: No additional experience required

Preferred Skills & Certifications:

• CCNP or higher-level network certifications
• Experience managing network operations in federal environments
• Knowledge of ITIL and IT service management frameworks
• Strong leadership and strategic planning capabilities
• Excellent stakeholder management and communication skills
• Experience with network operations center management

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Remote, US

#LI-JL1

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.