Accounts Receivable Supervisor

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Contact customers to collect on invoices that are currently due, including escalated matters from the Accounts Receivable team members
• Process one-time or recurring electronic payments and set up payment methods in collection systems
• Investigate and resolve customer complaints, queries or payment discrepancies regarding their accounts
• Compile collection activity and accounts receivable status reports and participate in periodic portfolio reviews with Account Receivable Specialists and members of management
• Implement Account Receivable system enhancements and automation to define and streamline collection processes
• Partner with team members to review collection practices and procedures and identify, develop and implement changes to maintain best collection practices and procedures
• Develop and maintain schedule for review, and implementation, if necessary, of any changes to the AR training manuals
• Motivate employees to achieve peak productivity and performance
• Demonstrate exceptional customer service and resolve complex billing and/or payment issues
• Directly support major account customers when needed
• Maintain knowledge of collections procedure and legal requirements
• Supervise members of the Accounts Receivable team including work allocation, training, and problem resolution
• Conduct leadership components of the performance review process including establishing appropriate and measurable goals, reviewing progress throughout the year, documenting performance, and conducting performance reviews
• Autonomously make administrative and procedural decisions and judgments within area of focus
• Ensure that the work environment is safe, including compliance with OSHA standards and documentation

You should have:

• Bachelor degree relating to bookkeeping, Accounting, or related business field or comparable level of experience with a high school diploma or equivalent
• 3-5 years of collections experience
• Intermediate level knowledge of credit and collection practices and laws
• Intermediate to Advanced level knowledge of Microsoft Office applications, including Word, Excel, Outlook
• Intermediate level knowledge of ERP and collection automation systems
• Intermediate level knowledge of Fair Debt Collection Practices Act
• Intermediate level knowledge of bankruptcy and insolvency proceedings
• Excellent verbal and written communication
• Strong attention to detail
• Excellent organizational skills
• Strong problem solving and analytical skills

Preferred Qualifications:

• Five or more years of collection experience
• Three or more years of experience utilizing debt collection software and related applications
• Three or more years of credit analyst experience
• Three or more years of account reconciliation experience
• Three or more years handling bankruptcy and other work-out accounts
• Three or more years of leadership experience

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)