Operations Specialist
 University of New Mexico | |
Monthly: $3,802.93 - $5,097.73
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life insurance, remote work
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 United States, New Mexico, Albuquerque | |
| 1 University Of New Mexico (Show on map) | |
 Feb 13, 2026 | |
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Requisition ID req35835 Working Title Operations Specialist Position Grade 11 Position Summary The Operations Specialist will provide critical operational and programmatic support to Family Financial Wellbeing (FFWB) during a period of increased demand of tax season. This role will support financial education programming, tax filing assistance for students and community members, coordination with Community Health Workers (CHWs) for client referrals, and day-to-day oversight of VITA site operations. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, community-centered environment. Financial Education & Tax Support * Support delivery and coordination of financial education activities, workshops, and outreach efforts. * Assist with tax filing support for students and eligible clients under the VITA program, in coordination with certified staff and volunteers. * Help manage intake, documentation, scheduling, and follow-up related to tax preparation services. VITA Site Operations * Provide day-to-day operational oversight of VITA site activities, including scheduling, client flow, and on-site logistics. * Serve as a point of contact for staff, volunteers, and clients during VITA operating hours. * Support compliance with VITA program requirements, documentation standards, and reporting needs. Community Health Worker (CHW) Coordination * Work closely with CHWs to receive, track, and follow up on client referrals. * Support referral workflows and data tracking to ensure clients are connected to appropriate services. * Assist in strengthening communication and coordination between FFWB and CHW teams. Event Planning and Outreach * Support planning and coordination of outreach events, tax clinics, and financial education sessions. * Assist with logistics such as space coordination, materials preparation, volunteer support, and day-of event execution. * Support community and partner engagement efforts related to FFWB programming. Administrative and Operational Support * Assist with data entry, reporting, and tracking using internal systems (e.g., Asana or similar tools). * Support documentation, internal communications, and process improvement efforts. * Provide general operational support as needed to ensure continuity of services during peak periods. See the Position Description for additional information. Conditions of Employment Minimum Qualifications High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications * Experience with financial education, tax preparation, VITA programs, or related services.
* Familiarity with referral systems and/or Community Health Worker models. * Bilingual skills (English/Spanish) preferred. Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department VP for Comm Health Administration (196A) Employment Type Staff Staff Type Term - Full-Time Term End Date 06/30/2026 Status Exempt Pay Monthly: $3,802.93 - $5,097.73 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 2/18/2026 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is eligible for a hyrbid schedule, 2-3 days in office Application Instructions Only applications submitted through Please include a resume detailing your complete work history. Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff. | |