Training Specialist

The Opportunity:

As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared delivery performance. Due to the nature of work performed within this facility, U.S. citizenship is required.

As part of the Training Administration team you will oversee the management and administration of learning courses available to all employees, including internal classes provided by Booz Allen and external classes hosted through 3rd party vendors.

How You'll Contribute:

• Handle all escalated questions from Customer Care related to class offerings.
• Manage system learning modules including scheduling course offerings for all internal classes.
• Perform administrative and transactional activities in support of training activities.
• Conduct and facilitate training
• Manage vendor and contractors hosted training such as Learning Tree, including invoice review and approval.
• Coordinate with adjuncts and vendors to assign facilitators to courses.
• Intake and relay new class offering requests to Talent Development, Center of Excellence (COE).
• Run reports, manage KPIs and dashboards to assess performance of existing course offerings, and provide updates to Talent Development COE.
• Manage automated system notifications to all employees who enroll in a course.
• Manage administrative aspects of employee evaluations with facilitators post-class.
• Maintain class withdrawal list and coordinate class waitlist.
• Triage requested training needs from career managers, including private learning sessions for teams.
• Oversee individual and mass course enrollment, coordinate with facilitators and vendors for late additions.
• Manage class reminders sent for all mandatory classes for employees.
• Manage certification requests as a result of training.
• Perform other duties as assigned.

Ready to build the future of shared delivery for the better?

Join us. The world can't wait.

You Have:

• 2+ years of experience with training administration including facilitation of training
• Ability to work independently and multi-task through to completion
• Ability to build strong relationships with COE partners as well as the business sectors to improve delivery
• Experience with using Microsoft Office programs, such as Word, Excel, and Outlook
• HS diploma or GED

Nice If You Have:

• Experience working in a Help Desk or Contact Center environment with training administration
• Experience with Workday or comparable tools
• Ability to apply detailed focus on data and process to ensure data integrity
• Ability to use multiple applications and databases in a fast-paced environment
• Possession of strong verbal and written communication skills, including communicating clearly via email or phone and utilizing active listening
• Possession of strong research and problem-solving skills
• Bachelor's degree

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.