STAFF SPECIALIST

Position Location: Duke Raleigh Employee Occupational Health (Raleigh, NC)

The Staff Specialist plans, coordinates, and participates in the operation of specialized programs in EOHW, which include but are not limited to surveillance, work-related injuries, infectious disease exposures, and employee compliance issues. Responsibilities include the following:

Clinic Operations & Administrative Support

• Perform routine administrative duties to ensure optimum clinical flow of clinic services, including surveillance, work-related injuries, infectious disease exposures, and employee compliance issues.
• Answer and appropriately route telephone calls, responding to routine inquiries and escalating issues as needed.
• Appointment scheduling, registration, and discharge of clients for clinic services.
• Block and/or open clinic schedules as directed, including rescheduling appointments.
• Schedule appointments for visits (new hires, annual surveillance, injury care, fitness for duty), confirm date/time, and provide directions as needed.
• Registration and discharge of clients from clinic services, including scheduling return appointments and referrals, as well as updating work restrictions.
• Process new employee clearances, including review and verification of required health documentation and entry of clearance information into applicable systems.
• Work proficiently in multiple databases, multitasking, and inputting information into several systems, including STIX, Remote Clearance, and Transfer Database.
• Develop and build relationships with other Duke and non-Duke clinics to provide employees with their needed specialty care.
• Support EOHW's Physical Therapy team through communication with employees, Workers' Compensation adjusters, and EOHW providers.

Clerical Support for Clinic Providers and RN's

• Enter data in Agility for the OSHA 300 log and fax forms to OESO.
• Email Health Recommendation forms to supervisors.
• Data entry, audit, and update Provider and RN charts for accuracy and completeness.

Reporting, Reconciliation & Records

• Perform daily evaluation of clinic reconciliation reports for clinic provider activities, including making corrections, dispositioning pending encounters, communicating with OEM personnel, and correcting billing errors as needed.
• Prepare and analyze clinical activity reports.
• Medical Records; maintain confidential employee records, including composition, retrieval, and filing duties and management of terminated employee files in accordance with record retention policies.
• Assist in other EOHW roles and duties as operational needs arise at any EOHW, Live for Life or PAS clinic location.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

MINIMUM QUALIFICATIONS

Work generally requires three years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices.

A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of experience requirement.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE