eCommerce ERP Business Analyst

• Elicit, analyze, and document business, functional, and non-functional requirements related to ERP-dependent eCommerce initiatives.
• Own and maintain detailed ERP ideation artifacts, including process flows, meeting notes, requirements documentation, and supporting materials.
• Research and document current-state ("as-is") ERP architecture, workflows, and integrations to inform enhancements and solution design.
• Perform data analysis and support ad hoc business requests as needed.
• Translate business needs and feature concepts into clear user stories, acceptance criteria, and backlog items.
• Support backlog refinement, grooming, and sprint planning in partnership with the Product Owner and other Business Analysts.
• Provide ongoing clarification, research, and support to the ERP development team throughout the sprint lifecycle.
• Create or pull ERP examples and scenarios as needed to support development and testing.
• Partner with business stakeholders to fully understand business objectives, processes, and pain points.
• Lead stakeholder interviews, workshops, and working sessions to gather requirements and drive alignment.
• Facilitate meetings that promote collaboration, resolve open questions, and maintain momentum.
• Serve as a primary liaison between business stakeholders and technical teams to ensure shared understanding and clear communication.
• Create and maintain process maps to visualize workflows and identify improvement opportunities.
• Manage the full lifecycle of business requirements from definition through delivery and validation.
• Coordinate and support User Acceptance Testing (UAT), ensuring delivered solutions meet defined requirements.
• Assist with triaging and resolving production issues in collaboration with the ERP team.
• Promote and support consistent use of Jira and Confluence as standard team tools and processes.
• Coordinate with external vendors or partner teams as needed.
• Contribute to continuous improvement of business analysis practices and team norms.

• Proven experience as a Business Analyst, ideally supporting ERP systems within an eCommerce or digital product environment.
• Strong expertise in requirements gathering, documentation, and process mapping.
• Excellent written and verbal communication skills, with the ability to engage effectively across technical and non-technical audiences.
• Demonstrated experience facilitating meetings and workshops that drive alignment and actionable outcomes.
• Strong analytical and problem-solving skills, with the ability to work independently in a fast-paced environment.
• Familiarity with Agile methodologies and the software development lifecycle (SDLC).
• Proficiency with tools such as Jira, Confluence, Visio, or similar business analysis and project management tools.

$90,000/year + Performance Incentive Compensation

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1.Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.Request payment of any kind from prospective jobseekers or candidates for employment;
3.Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.Send checks to job seekers; or
5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.Anyone making an employment offer in return for money is not authorized by TK; and
4.TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.