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Senior Manager, Talent Development & Delivery

Delta Dental of California
$107,464 - $232,906
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States
Feb 13, 2026
JOB DESCRIPTION

The Senior Manager, Talent Development & Delivery, is responsible for defining and leading the talent development strategy and operating model for operational and frontline functions across Delta Dental. This role supports enterprise performance and workforce readiness by overseeing development programs that build critical skills, enhance service quality, and prepare employees for current and future demands in a remote, multi-campus environment. The Senior Manager partners with senior operational leaders and the People Org to assess capability needs, allocate resources, measure impact, and evolve development solutions at scale.

RESPONSIBILITIES

  • Advanced Talent & Workforce Development Expertise: Deep knowledge of adult learning theory, talent development practices, and operational capability building to support performance and workforce readiness.
  • Operational Learning Strategy & Scalable Program Design: Ability to design and deliver development solutions for hourly roles, frontline staff, and high-volume operational functions that align to business priorities and service outcomes.
  • Onboarding and Early Capability Development: Strong skill in designing and evolving onboarding and new hire programs, particularly for contact center, service-centric, or high-volume operational environments.
  • Mastery of Modern Learning Methods: Expertise in blended learning design using experiential learning (70), coaching and social learning (20), and formal instruction (10) to drive skill application and performance improvement.
  • Facilitation and Coaching Capability: Ability to facilitate learning experiences, coach leaders and facilitators, and model effective instructional and engagement practices across operational audiences.
  • Data Literacy and Performance Impact Measurement: Ability to use learning data, operational metrics, and performance indicators to evaluate program effectiveness and link development efforts to business outcomes.
  • Stakeholder Influence and Cross-Functional Partnership: Strong capability to influence senior operational leaders, consult with HR partners, and collaborate across functions to align development solutions with enterprise and operational needs.
  • Technology and Digital Learning Proficiency: Working knowledge of LMS/LXP platforms, virtual training tools, digital learning solutions, and analytics dashboards to support scalable delivery in a remote, multi-campus environment.
  • People Leadership and Team Development: Ability to lead, coach, and develop high-performing talent development teams responsible for program delivery across dispersed and high-volume operational functions.


  • QUALIFICATIONS

    • 8+ years w/Bachelor's degree; 1+ years supervisory/management
    • Experience supporting development in Contact Center or high-volume service/operations environments strongly preferred. Degree in I/O Psychology, OD, HR, Learning Sciences, or MBA preferred. Certifications: ATD CPTD/APTD, ICF coaching, change (e.g., Prosci), psychometric tools, or similar.
    • Expertise in talent and workforce development, adult learning, and operational capability building
    • Ability to design development solutions for hourly roles, frontline staff, and high volume operational functions
    • Strong skill in onboarding and new hire program design, particularly for Contact Center or service centric environments
    • Proficiency in blended learning (experiential, coaching/social, digital, formal learning) and 702010 methodologies
    • Strong facilitation and coaching abilities
    • Data fluency to measure learning impact and link programs to operational performance outcomes
    • Ability to influence senior leaders and collaborate across HR, operations, and cross functional teams
    • Proficiency with LMS/LXP platforms, virtual training tools, and analytics dashboards
    • Ability to lead and develop high performing talent development teams in a dispersed environment volume operational functions hire program design, particularly for Contact Center or service centric environments
    • 70/20/10 methodologies functional teams performing talent development teams in a dispersed environment

    Licenses

    * Certified Professional in Learning and Performance (CPLP). Pref'

    * Certified Hogan Assessor or Coach, International Coach Federation. Pref'

    Base Pay Information

    The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
    Pay Grade 23. $107,464 - $232,906

    ADDITIONAL INFORMATION

    Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

    • Competitive base and incentive pay
    • 401(k) with robust matching and non-matching contributions
    • Rich medical & pharmacy benefits
    • 100% employer-paid dental and vision benefits
    • Holistic wellbeing program with deep financial incentives
    • Generous paid time off plus 12 paid holidays and your birthday off
    • Culture of growth and learning: career development; tuition reimbursement; recognition program
    • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
    • Social responsibility and volunteer opportunities
    • Employee discount program

    Fair Chance Ordinances and Criminal Background Considerations

    This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

    #LI-Remote

    ABOUT THE TEAM

    At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

    We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

    Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

    Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

    The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

    Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

    Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

    Proof of eligibility to work in the United States must be provided if selected for hire.

    *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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