We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.
#alert
Back to search results
New

The Manager of Unified Communications & M365

Vaco
$60.00 - $70.00 / hr
United States, Ohio, Columbus
Feb 13, 2026
We currently have a hybrid opportunity available in the Columbus, OH area for a Manager of Unified Communications & Microsoft 365.
The Manager of Unified Communications & M365 is responsible for the strategic direction, daily operations, and continuous optimization of the organization's enterprise communication and collaboration platforms. This onsite leadership role oversees Cisco telephony, Microsoft Teams voice, Direct Routing, voicemail, conferencing, contact center solutions, and Microsoft 365 collaboration services.
This leader manages the engineering, administration, support, and lifecycle management of the unified communications (UC) ecosystem, ensuring secure, reliable, and high-performing services that support clinical, administrative, and enterprise business needs. The role requires deep expertise in Cisco and Microsoft 365 technologies, strong vendor and stakeholder management capabilities, and proven experience leading technical teams in a fast-paced environment. Key Responsibilities
Cisco Unified Communications Leadership
  • Own the architecture, administration, and lifecycle management of Cisco UC platforms, including:
    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unity Connection
    • Cisco IM & Presence
    • Cisco Webex (Calling, Meetings, Messaging)
    • Cisco Contact Center solutions (UCCX/UCCE/Webex Contact Center, as applicable)
  • Lead PSTN strategy, SIP trunking, SBC configuration, and carrier integrations.
  • Ensure high availability, call quality, disaster recovery, and business continuity for voice and video services.
  • Manage Cisco endpoints, including desk phones and video devices, along with firmware lifecycle.
  • Serve as the technical authority and escalation point for complex UC issues.
Microsoft 365 & Teams Integration
  • Oversee Microsoft 365 collaboration services, including:
    • Microsoft Teams (chat, meetings, voice integrations)
    • Exchange Online
    • SharePoint Online
    • OneDrive for Business
  • Design and support Cisco-Microsoft integrations:
    • Teams and Cisco calling interoperability
    • Cisco Webex devices with Microsoft Teams meetings
    • Hybrid/coexistence models between Cisco UC and Teams Phone
  • Establish governance, standards, and best practices for enterprise collaboration platforms.
  • Drive adoption strategies and user enablement initiatives.
Security, Identity & Compliance
  • Partner with security teams to implement secure collaboration and communication controls, including:
    • Identity integration with Microsoft Entra ID (Azure AD)
    • MFA, Conditional Access, and RBAC controls
    • Data retention, eDiscovery, and compliance policies across Cisco and M365 platforms
  • Ensure secure external collaboration and regulatory compliance requirements are met.
Leadership & Team Management
  • Lead, mentor, and develop a team of UC and M365 engineers and administrators.
  • Provide technical direction, performance management, and career development planning.
  • Establish operational processes, documentation standards, escalation paths, and on-call support models.
  • Foster a culture of accountability, innovation, and service excellence.
Vendor & Stakeholder Management
  • Act as primary liaison with Cisco, Microsoft, telecom carriers, and UC service providers.
  • Manage licensing strategy, contracts, renewals, and cost optimization for Cisco and Microsoft platforms.
  • Collaborate with business and clinical leaders to align communication solutions with organizational objectives.
  • Develop and manage budgets related to UC and M365 services.
Operations & Continuous Improvement
  • Monitor platform health, service availability, and user experience.
  • Define and report on KPIs for call quality, uptime, adoption, and support performance.
  • Drive modernization initiatives, automation efforts, and continuous service improvements.
  • Develop strategic roadmaps for evolving communication and collaboration platforms.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 7+ years of experience in IT collaboration, messaging, or unified communications.
  • 3+ years of experience managing Microsoft 365 in an enterprise environment.
  • 2+ years of people or technical leadership experience.
  • Hands-on experience with Cisco UC platforms (CUCM, Unity, Webex, Contact Center).
  • Experience with Microsoft Teams voice, Direct Routing, and hybrid collaboration models.
  • Strong understanding of SIP, VoIP, SBCs, PSTN integrations, and call routing.
  • Knowledge of identity management, security controls, and compliance frameworks.
Preferred Qualifications
  • Cisco certifications (CCNP Collaboration, CCIE Collaboration) or Microsoft certifications (MS-700, M365 Enterprise Admin, Teams Administrator).
  • Experience in healthcare or other regulated industries.
  • Experience with cloud migrations or UC modernization initiatives.
  • ITIL or service management experience.
Competencies & Skills
  • Strategic thinking with strong operational execution
  • Advanced troubleshooting and systems architecture expertise
  • Strong vendor negotiation and cost optimization skills
  • Executive-level communication and stakeholder engagement
  • Ability to lead through change and platform transformation
  • Analytical mindset with KPI-driven decision making
Work Environment
  • Onsite leadership role with potential for after-hours support during maintenance windows or critical incidents.
  • May require participation in on-call rotation or emergency response efforts.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Applied = 0

(web-54bd5f4dd9-d2dbq)