Director, Restaurant Operations

Based inPasadena, California,Dine Brands Global, Inc.(NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located atwww.dinebrands.com.

Job Location Type

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The Director of Operations is responsible for full operational and financial performance of a companyowned region of Applebee's and IHOP restaurants.

This role provides strategic planning, leadership, and direction to Area Directors and Restaurant Management teams to achieve operational excellence, drive profitability, deliver superior guest experiences, and ensure full execution of all corporate initiatives. As a companyowned leader, this position directly influences staffing, facilities, capital planning, and execution standards across all locations.

Key Responsibilities:

Operational Leadership & Company Execution:

• Directly supervise Area Directors and restaurant leadership, ensuring consistent execution of standards across all company-owned restaurants.
• Conduct frequent restaurant visits to verify operational excellence, food safety, sanitation, and guest service performance.
• Ensure accountability for all KPIs across the region, including people and guest metrics, sales, throughput, profitability, food safety, and brand standards.
• Oversee execution of corporate menu launches, marketing campaigns, and enterprise initiatives to ensure targeted business results.
• Manage through unusual events to maintain continuity and uphold corporate operating standards.

People Leadership, Staffing, & Talent Development:

• Interview, hire, train, and develop Area Directors and restaurant management as part of a full, companycontrolled staffing pipeline.
• Ensure full leadership staffing across all restaurants and maintain succession plans for AD and GM roles, supporting diversity representation.
• Provide performance feedback, coaching, and disciplinary action in alignment with company policies and values.
• Build leadership capability to deliver strong guest service and operational performance across every company-owned location.

Financial Management & Company-Controlled P&L Oversight:

• Analyze regional financial reports, identify trends, and lead corrective action to improve performance.
• Partner with Area Directors to drive sales, manage controllable costs, and maximize profitability within companyowned restaurants.
• Participate in capital planning processes for new equipment, remodels, and facility upgrades to optimize ROI and ensure company assets are upheld.
• Provide input into setting financial targets and business plans for company operations.

Facilities, Projects & Asset Management:

• Partner with Facilities and Operations leadership to manage regional projects, remodels, and equipment investment for all corporate-owned units.
• Ensure projects are completed on time and within budget, supported by strong operational alignment and readiness.
• Support portfolio optimization and asset management decisions in collaboration with Operations and Facilities teams.

Cross-Functional Corporate Partnerships:

• Coordinate closely with HR, Marketing, Finance, and Training to support company-owned operations and execute business priorities.
• Filter communications to Area Directors, ensuring clarity, accuracy, and effectiveness in cascading corporate initiatives.
• Provide operational insights to influence corporate strategy, KPIs, and enterprise performance goals.

Qualifications:

• Bachelor's Degree preferred; equivalent experience considered.
• 10+ years of senior multi-unit leadership experience in casual dining or family dining; minimum 3-5 years at Director level.
• Strong knowledge of P&L management, financial analysis, and ROI modeling.
• Proven ability to lead large field teams, including hiring, development, and performance management of multi-unit leaders.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Valid driver's license and ability to travel up to 50%.

Physical & Working Conditions:

• Active role requiring frequent walking, standing, and travel throughout the region.
• Ability to lift equipment or food product as needed; regular work in both office and restaurant environments.

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.

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