Customer Service Representative

Ready to turn your skills into a career you love? At OTC, being a Customer Service Representative means more than providing support-it's about growing, earning, and building your future. Whether you're just starting out or bringing years of experience, if you're hardworking and eager to learn, we want you on our team.

Competitive Pay: This position offers an hourly wage ranging from $25/hr. to $30hr., depending on experience and qualifications.

What You'll Do:

• CSR duties include, but not limited to:
• Answer phones and emails in a timely manner that creates a positive JCI/OTC brand image and provides excellent customer service
• Prioritize incoming requests and parts orders as needed
• Process all paperwork required by the customers and local vendors in an accurate and timely fashion to ensure deadlines are met
• Proficient use of various communication tools - telephone, voicemail, computer (Microsoft Office 365, Outlook, Word, Excel, Selltis, P-21, e-mail, internet, and fax)
• Correspond with external customers, vendors, and internal customers in a professional and expeditious manner
• Update and maintain Customer Relationship Management (CRM) database to ensure information is current and accurate
• Organize and maintain project files through the selling process
• Assist in quote, order, and delivery status processes for internal and external customers
• Assist with invoicing
• Liaison between the branch and other JCI locations
• Maintain strong product knowledge to adequately service customers
• Organize required data and job folders for quote preparation
• Collaborate with outside sales team to understand customer requirements and provide sales support
• Work directly with Service Manager to provide quick and accurate repair quotations
• Coordinate with purchasing and vendors to obtain and maintain information for ongoing repair projects
• Maintain a safe and clean work environment, complying with company and industry safety regulations.

What You'll Need:

• High school diploma or GED required.
• 1-2 years of office experience with a preference of repair shop knowledge.
• Knowledge of billing and accounting procedures.
• Basic computer proficiency required, including Microsoft Word and Excel for documentation, data entry, and inspection reporting.
• Detail-oriented, safety-conscious, dependable, and able to follow written and verbal instructions.
• Ability to work effectively as part of a team in a repair shop environment.

Why Join OTC Industrial Technologies?

• Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

Learn more about OTC here: About Us | OTC Industrial Technologies