Bell Captain

Supervise, schedule, and train bell staff to ensure efficient and professional service

Greet guests upon arrival and departure in a warm, courteous, and professional manner

Oversee luggage handling, storage, and delivery to guest rooms

Coordinate guest transportation services, valet assistance, and group arrivals/departures

Ensure lobby and entrance areas are clean, organized, and welcoming

Assist guests with directions, local recommendations, and special requests

Handle guest inquiries, concerns, and service recovery situations promptly and professionally

Maintain accurate records of luggage storage and guest deliveries

Collaborate with Front Desk, Concierge, Housekeeping, and Valet teams to ensure seamless operations

Monitor staff appearance, grooming, and adherence to service standards

Support VIP arrivals and special events coordination