Sr. Manager, Global Client Strategy & Operations

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.

Progress starts with you.

Global Client Team Overview

The Global Client Team is a high-performing exception to Visa's regional operating model. It exists to provide a differentiated sales and service model for a small number of Visa's largest global clients with: 1) significant business operations across 3 or more Visa regions, 2) the capacity to grow significantly with Visa, and 3) executives who value a strategic partnership orientation. The Global Client Team has thoughtfully constructed a model that aims to deliver seamless global support to clients through intense focus on supporting the global account executives and the needs of the clients. As a result, over the past two years, clients in this segment have grown net revenues across all 3 Visa business lines at nearly double the rate of Visa's overall growth targets. Accounts in the Global Client Team include global financial institutions, enablers, and remitters.

The Sr. Manager, Global Client Strategy & Operations owns crossfunctional operating rhythms and executive communications that accelerate growth for Visa's largest global clients. The Global Client Strategy & Operation team exists to support our account teams by accelerating their progress, reducing operating friction, and providing white glove service for their needs. You will lead projects involving strategy, analysis and planning, presentation content development and storytelling, strategic communications, program and project management, and other business operations activities in close partnership with the Sr. Director of Global Client Strategy & Operations, Global Client Leadership Team, and various leaders across Visa business functions (e.g. Product, Pricing, Regional Leadership, Risk, Product, Marketing, and more). Our team is uniquely positioned within Visa to provide exposure to a wide variety of global and regional teams.

The successful candidate will be an intellectually curious strategic thinker with exceptional project/program management skills, strong data analysis acumen, strong influencing skills, and a talent for improving complex processes paired with excellent communications and storytelling skills to develop presentations and strategic communications.

Primary Responsibilities

• Regional Account Acceleration: Our regular regional forums convene key regional leaders to focus on progress to targets, unblocking issues, and accelerating regional progress. You'll drive these by owning the storytelling and presentation design and driving action from the meetings.

• Operating Models: Own, build and support our operating model relationships with key cross-functional partners, refining and building new ones as necessary to support our account teams.

• Product Operating Model & Engagement: Design and run an operating model with our product teams to provide better solutioning and executive engagement where needed for our account teams. You'll also build infrastructure to provide visibility to product availability and support pricing consistency conversations.

• Key client touchpoints. You'll own a set of key client touchpoints including activities around our annual client survey (GCES), including producing analysis, insights and action plans for results, and the annual Davos convening.

• Stakeholder mapping & Executive engagement. You'll lead our stakeholder mapping processes in Microsoft Dynamics (MSD) with account teams and follow through to ensure that the appropriate executive engagements are happening on a regular cadence with our clients.

• Tiering, Segmentation & Coverage. You'll collaborate with Global Sales & Commercial Operations (GSCO), Regional Sales Excellence teams and Global Markets Operations on annual segmentation and tiering activities to ensure our clients have the support they need in each market they operate. This will flow through to mapping coverage for account teams and ensuing communication channels are updated.

• Internal Business Partnering. You'll partner with our strategy & operations team on ad hoc analysis projects to provide insights that drive action.

• Operations: You'll manage a portfolio of operations responsibilities including support for our annual budget planning (AOP), ad hoc strategic projects and other BAU initiatives.

Key Partners

• Product, Business Unit, and other cross functional teams: You'll build and refine operating models to accelerate account progress, reduce friction, and provide white glove service for our account teams.

• GSCO, Sales Excellence, Global Market Ops: You'll work with these teams to support a number of items including annual processes around stakeholder mapping, client segmentation and tiering, our global accounts framework, and annual client processes like the annual survey.

• Regional Account Teams & Leadership: You'll work with these teams to accelerate account progress regionally by creating executive ready content to inform progress and highlight areas for action to reduce friction.

• Global Finance: You'll work with our Finance Business Partners to support our annual budgeting process (AOP).

• Global Account Teams: You'll work with all 13 of our global account teams to deliver results against the primary responsibilities outlined above.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Experience in payments or Fintech

Experience in Operations, Client Accounts, or Strategy strongly preferred

Strategic thinker with analytical and problem-solving skills and comfortable with ambiguity

Strong attention to detail, highly organized, and adept at multi-tasking and adapting to evolving priorities

Demonstrated ability to influence without authority across global, cross-functional teams and establish governance frameworks and clear decision rights

Experience building and refining operating models, driving issuetodecision closure, and scaling processes in highambiguity environment, Exposure to Lean/Six Sigma or journey mapping to reduce operating friction

Strong communication and storytelling skills, with proven experience developing executive-ready content and synthesizing complex information for senior audiences

Understanding of product commercialization, pricing strategy, and go-to-market readiness

Advanced analytical capabilities, including comfort working with large datasets, financial/operational modeling, KPI dashboarding, trend analysis, and insighttoaction translation

Highly proficient in PowerPoint, Excel, and Word, experience with BI tools (e.g., Power BI, Tableau), CRM systems (e.g., Microsoft Dynamics), and other analytics or reporting platforms

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 149,800.00 to 240,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.