Retention Coordinator

Job Summary:

This position is based in the Infectious Disease Group Practice at the University of Colorado Hospital. The Retention Coordinator provides retention in care and access adherence monitoring services to patients living with HIV.

Key Responsibilities:

• Assess patient needs for retention services by reviewing clinical information, conducting outreach, and identifying social, behavioral, and systemic barriers to care.

• Provide retention and re-engagement services, including outreach, follow-up, appointment coordination, and development of individualized retention plans to support continuity of care.

• Maintain regular communication with patients to promote adherence to care and treatment plans and track patient progress and outcomes.

• Document all assessments, services, and outcomes accurately in the electronic medical record and relevant tracking systems.

• Support care coordination by assisting patients with referrals to internal and external services, including mental health, substance use, housing, and community resources.

• Collaborate with clinical teams, support staff, health departments, and community partners to ensure continuity of care and facilitate patient re-entry into services.

• Participate in quality improvement, research, and program development activities, including data collection, monitoring program effectiveness, and identifying opportunities for service improvement.

• Ensure all activities comply with organizational policies, confidentiality requirements, and regulatory standards.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Why Join Us:

The Division of Infectious Diseases is a multidisciplinary team of clinicians, educators, scientists, and other providers working to improve the prevention and treatment of infectious diseases. Our HIV/AIDS Clinical Program based in the Infectious Disease Group Practice, an outpatient clinical practice at the University of Colorado Hospital, has provided care to persons living with HIV infection since 1989. Join our diverse Patient Support Team as we strive to improve the lives of people living with HIV.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

  • Vacation Days: 22/year (maximum accrual 352 hours)

  • Sick Days: 15/year (unlimited maximum accrual)

  • Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in any field from an accredited institution.

  • A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bachelor's degree in public health, social services, or another related field.

• Professional experience providing services to people living HIV.

• One (1) year of case management or related experience.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Outstanding customer service skills.

• Strong organizational and multitasking skills.

• Ability to work independently as well as collaboratively within a multidisciplinary team with diverse populations.

• Strong work ethic with the ability to be flexible.

• Ability to adhere to professional standards of conduct and ethical practice.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Lisa Lawrence, lisa.lawrence@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply by February 20^th, 2026.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $56,555 - $71,939.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.