Benefactor Services Representative

Job Summary:

Jobs in this career family involve development, marketing and management of messaging to both internal and external parties. Functions include marketing; advertising; communications; publications; brand management; writing; editing; proofreading; graphic design; web information architecture, development and design; web content development; electronic communications; social media; news media/relations; public relations; photography; videography; radio/television broadcasting; FCC compliance; and communication projects management.

Professionals at the entry level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field.

At the entry level, duties are limited in scope and are performed with guidance and direction from other professionals and are performed in a training and development capacity.

Nature of work:

This Benefactor Services Representative position will develop and implement fundraising strategies and activities to carry forward the mission and vision of the University of Colorado Anschutz Medical Campus. This position will be part of the Philanthropic Growth program to educate, inspire and partner with patients, alumni and community members who give to CU Anschutz.

Supervision Received: Reports to the Lead Strategist for Philanthropic Growth

Supervision Exercised: No direct reports

Duties:

90% - Benefactor/Prospect Contact:

* Thanks supporters within 1 week of their gift through phone calls, personal emails and notecards.

* Identifies supporters who want to learn more and could be potential prospects for major giving and planned gifts

* Provides pro-active cultivation and stewardship to mid-level benefactors and Planned Giving society members via birthday cards, updates on breakthroughs and determine interest

* Partners with Development Officers, Stewardship, Planned Giving, Prospect Research, and Patient Coordinated Services to learn and assist with the development cycle and moves management.

* Manages and triages requests by patient and donors receiving mail and email communications.

* Point of contact for tribute giving for friends and family who what to remember or honor their loved ones.

* Creates and maintains crowdfunding pages for individuals and community groups who want to raise funds from their friends and family.

* Documents all communication with patients and benefactors through contact reports

* Develops and maintains a deep understanding of institutional priorities, academic programs and centers of excellence in order to translate these assets into compelling funding opportunities and align them with funders' interests.

* Compiles materials regarding research breakthroughs and exciting opportunities to be able to educate and inspire benefactors in their area of interest

* Assists Office of Advancement in ensuring HIPAA compliance

* Represents the University at events in order to support the University and cultivate donors.

10% - Administrative Functions:

* Performs clerical and administrative tasks. Schedules meetings and appointments, and proactively maintains calendars to ensure efficient time management. Assists staff with calendar management, expense reimbursement, and data entry relative to contacts and activities as needed. Coordinates actions, questions, and decisions between manager and others.

* Other duties as assigned.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Why Join Us:

Philanthropy brings people together; it's a driving force in accelerating the pace of discovery, attracting and retaining excellent students and faculty, and delivering world-class prevention and care.

At the Office of Advancement at the University of Colorado Anschutz Medical Campus, we put our passions to work.

We have the privilege to collaborate with people who want to make a difference in the world - people who want to make an impact on humanity that may be felt long after they have passed. Our office exists to ensure stakeholders within and outside the university know, value, and support the important work being done on this academic medical campus.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

* Bachelor's degree from an accredited institution.

Substitution: A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

* One year of experience with fundraising, or customer service.

* Professional experience working in non-profit, events and/or development/fundraising.

* Professional experience calling donors or customers.

* Experience with print or digital marketing production.

* Experience using donor database software such as Advance, Salesforce or a similar software.

Competencies: Knowledge, Skills, and Abilities (KSAs):

* Ability to communicate effectively, both in writing and orally.

* Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

* Outstanding customer service skills.

* Attention to detail.

* Demonstrated commitment and ability to advance diversity and inclusion.

* Knowledge of general office procedures, protocol and professionalism; expert knowledge of Business English, spelling, punctuation and grammar.

* Ability to manage multiple tasks simultaneously, adapt to changing priorities, manage time and meet deadlines.

* Proven ability to work in a team environment, develop effective interpersonal relationships, provide superior customer service, and communicate verbally and in writing.

* Proven data entry skills with ability to input information accurately; prepare and maintain detailed records, files, and reports on an ongoing basis. - Solid ability to coordinate technical presentations including hardware set up.

* Solid ability to work with accuracy and attention to detail and solid knowledge of money handling and mathematics.

• Personal computer proficiency required, especially as related to Microsoft Outlook, Word, Excel, PowerPoint, and Database applications.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Shannon Palombi, Shannon.Palombi@cuanschutz.edu

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by February 2025, 2026. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $64,000-$67,000.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.