Customer Service Representative

Now hiring Customer Service Representative

Blue Ash, OH

Pay Rate: $16.00 per hour

Shift: Training is 4-8 weeks onsite from 8:00 am-4:30 pm, M-F, for 4-8 weeks

1st and 2nd shifts available after training, with 1 weekend day (1 day off during the week) to choose from (variety of options)

If You Can Juggle Calls, Chat, and Coffee. We're Impressed.

We get it-job hunting is no fun. But if you're great with people and cool under pressure, we've got a Customer Service Representative that are the real deal. Let's make it easy.

We're Looking for Someone Who:

• Brings a high school diploma or GED
• 1-2 years of call center/customer service/retail experience
• Has strong typing skills and computer knowledge
• Is confident navigating tech and new systems
• Works well under pressure while staying calm
• Can juggle multiple tasks with a smile
• Loves turning challenges into solutions
• Communicates clearly and listens attentively
• Keeps accurate notes and details in order

We Take Care of Our People:

• Solid weekly pay
• Medical, dental, vision + life insurance
• 401(k) option to grow your nest egg
• Great group of people, and room to grow

Responsibilities:

• Address patient inquiries via phone.
• Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
• Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards.
• Ensure all tasks are conducted with accuracy and in a customer 1stmanner consistent with company and patient policies.
• Resolve and manage difficult customer situations in a professional manner.
• Achieve and maintain productivity levels consistent with contact center standards.
• Problem-solve with a goal of first contact resolution.
• Follow-up on patient inquires within departmental guidelines.
• Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care.

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR Associate

Don't just answer calls. Answer opportunity. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.