Fraud Triage Analyst

The Fraud Triage Analyst plays a critical role within the Fraud Investigations Unit of the Corporate Fraud Division. This position is responsible for Level 1 case management and documentation related to external fraud investigations, including but not limited to identity theft, new account fraud, check verification, missing endorsements, and fraudmonitoring alerts. The Analyst helps protect both the Bank and its customers by supporting investigators with research, analysis, and detailed recordkeeping.

This role frequently interacts with customers, internal business partners, financial institution partners, and law enforcement to validate highrisk transactions, gather case information, and ensure appropriate actions are taken to mitigate financial, operational, and reputational risk. The position requires strict adherence to regulatory requirements and internal policies, including Regulation E, CC, GG, V, FCRA, FACT Act, Bank Secrecy Act, NACHA, and Visa Operating Rules.

What You'll Do:

Investigate and manage Level 1 fraud cases, including Red Flags referrals, check verification, endorsement issues, and related matters, ensuring timely documentation and concise case summaries in accordance with established procedures.
• Conduct research, compile data, and prepare investigative materials to support case progression and reporting.
  
• Assist Fraud Investigators with case research, evidence gathering, analysis, and maintenance of investigative records.
• Support the Fraud Investigations Team Lead and Unit Manager by maintaining departmental reports and distributing data as needed.
• Utilize internal and external resources to obtain forensic evidence and support investigative activities.
• Remain current on evolving fraud trends through training, workshops, and networking engagements.
• Serve as a subject matter resource for branch and internal teams by providing guidance regarding suspicious, unusual, or potentially fraudulent activity.
• Perform various fraud investigation functions, including placing or removing account restrictions and memos and ensuring the accuracy of the Key Risk Indicator (KRI) log.
• Prioritize tasks to meet deadlines and work assigned cases with urgency while maintaining accuracy.
• Develop and maintain effective contacts to support investigative decision making.
• Adhere to all Bank policies, procedures, and required compliance training, including BSA/AML and U.S. Patriot Act obligations.
• Perform other duties and special projects as assigned.
  

• Strong analytical, investigative, and problem solving skills.
• Ability to manage multiple cases and shifting priorities in a fast paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy in documentation.
• Ability to interact professionally with customers, team members, and external partners.
• Proficiency in relevant systems, fraud monitoring tools, and Microsoft Office applications.
• Sound judgment and ability to handle confidential information responsibly.
• Standard office environment with potential hybrid work options depending on department needs.
• May require occasional extended hours based on case volume or operational demands.
  

• College degree or 3+ years of experience in a financial institution with exposure to financial fraud.

Preferred:

• Degree in Criminal Justice, Cybersecurity, or related field.
• 3+ years of financial fraud investigation or fraud related experience.

City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department at 305-577-7207 or by email at talent.attraction@citynational.com.