Director IT CX Salesforce

Your Job

Georgia-Pacific LLC is seeking a highly motivated, self-driven, and experienced Director, IT - CX Salesforce in support of the Building Products CX capability. The role is expected to provide strategic leadership and technology partnership to enable value through delivery of key solutions and direct ownership of support of current and future technology solutions.

Our Team

As a key member of the Building Products IT team, you will build strong partnerships with business stakeholders and define challenges, identify opportunities, and lead collaborative efforts to influence, design and implement improvements across people, process, data and technology solutions. These solutions will enhance and optimize business systems while advancing GP's strategic objectives and overall business performance.

Location: This is a hybrid role based out of our GP Headquarters in Atlanta, GA. It requires at least 3 days in office per week.

This role is not open to VISA Sponsorship or potential VISA Transfer now or in the future. If you are currently a VISA holder including EAD, this role is not open to support.

What You Will Do

* Develop Talent & Advance Application of Principle-Based Management (PBM)

• Advance application of PBM across the organization
• Develop & coach talent to maximize contributions with a focus on building a high performing team
• Foster a culture of continuous improvement, innovation, and customer centricity
• Leverage global talent delivery model most effectively to maximize value

* Partnership & Leadership: Be the primary technology leader and partner for the BP CX business teams to optimize and accelerate value for BP

• Develop effective relationships to become a trusted, reliable, and influential partner and advisor to the business
• Establish clear alignment of priorities to enable business outcomes with ownership and accountability for technology driven value enablement
• Simplify engagement and advancement of value across other IT teams/capabilities for BP CX priorities/needs

* Solution Delivery & Sustain: Delivery and Sustaining with effective process and discipline to enable new value and maintain/preserve ongoing value to run the business through ownership and accountability of core CX technology solutions

• Enable execution delivery excellence through direct oversight of all CX/Salesforce and related/integrated technology delivery (direct and indirect across other IT capability teams) - partnering closely with the product manager, co-develop the product roadmap and execute effective process capability, agile delivery practices and discipline in delivery of prioritized new solutions or improvements that enable value with speed and adoption towards value realization
• Direct oversight and operational management and discipline on sustaining all CX/Salesforce and related/integrated technology solutions including working with teams managing the upstream processes & integrated systems like SAP for BP - develop and maintain effective capabilities to sustain deployed solutions that can help maximize value for the business and prevent/respond with speed when issues occur
• Drive high efficiency and optimize cost (TCO) to manage, deliver and sustain solutions with relevant metrics that can be leveraged to continuously improve teams capability, while building increased knowledge, improved application management standards/practices and governance
• Innovate/explore effective and emerging technology and AI capabilities and alternatives that will help advance business and team outcomes
• Manage external partners/vendors like Salesforce and others to maximize effectiveness from technology investments and from ongoing support and partner as valuable across other GP/Koch Salesforce capabilities for active value add through sharing

Who You Are (Basic Qualifications)

* Leadership experience with a demonstrated commitment to talent development, cross-training, and building resilient and high performing teams able to sustain operations over time

* Experience with CX technology (internal capabilities supporting sales/service CRM and external customer-facing capabilities like customer portal, ecommerce) and knowledge along with hands-on leadership experience with Salesforce at enterprise scale

* Experience leading and developing digital product teams or enterprise technology delivery teams with strong experience with Agile delivery models in scaled or multi-team environments that emphasize maximizing value through long-term ownership, operational stability, and continuous improvement

* Demonstrated experience integrating Salesforce with SAP or other ERP Platforms and integration of CX with upstream processes including Order-to-Cash etc.

* Experience and ability to align diverse business and technology stakeholders around shared outcomes

* Experience translating business strategies into executable product roadmaps

* Willing and able to travel when needed, up to 15%

* Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

* Experience designing team structures that support cross-training, coverage, and reduced single-point-of-failure risk with proven success establishing succession plans, role clarity, and career paths within digital or product organizations

* Experience with sales enablement processes and platforms, customer-facing capabilities and enabling data platforms or marketing technology ecosystems

* Experience working in a complex, matrixed enterprise with strong process and technology centric operating models

* Experience with enterprise integration platforms, data fabrics, or API-first architecture

* Foundational experience in PBM or similar values-based leadership frameworks

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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