Field Technician for Technology Department (Level B), 8 hours per day, 12 months per year

Assignment:
8 hours per day, 12 months per year.

Wages and Benefits:
Minimum hourly rate: $27.94

Click here to view the salary schedule. Wages for this position can be found in Appendix A, Level B
Medical and dental benefit eligible. Click here to view benefit details.

Primary Objective of Position:
Operating with a high degree of independence, the Field Technician provides technical service, repair, and installation of district hardware, software and peripherals to end-users. By delivering proactive maintenance and responsive end-user instruction, this role ensures a seamless technology experience that directly enhances a positive teaching and learning environment.

Job Responsibilities:

1. Independently diagnose and resolve hardware and software issues through the district ticketing system to monitor, action, and track incidents ensuring resolutions meet district standards or are escalated appropriately.
2. Serve as the primary point of contact for building hardware tickets, providing helpful, courteous, regular and timely service to all staff and stakeholders.
3. Install, configure, and test equipment and specialized systems at specified locations to ensure day-one readiness.
4. Conduct routine maintenance checks and perform firmware/software updates to prevent malfunctions and minimize classroom downtime.
5. Provide technology setup and real-time support for district events, including professional learning days and school initiatives.
6. Maintain accurate inventories of assigned building hardware and software to ensure district resources are maximized.
7. Provide end-users with technical tips, instructional resources, and troubleshooting guides to empower staff and students.
8. Contribute technical expertise to district-wide technology deployments and strategic initiatives.
9. Maintain high-level proficiency in supporting a diverse ecosystem, including Windows, macOS, iOS, and Audio/Video systems.
10. Collaborate closely with Technology Department staff, Tech Coaches, and Media Specialists to align technical support with instructional goals.
11. Performs other duties of a similar nature or level to support the evolving needs of the Technology Department

Qualifications:

1. Associate or technical degree in computer science, or equivalent combination of education and/or experience. CompTIA A+ Certification or equivalent training and experience.
2. Working knowledge of Microsoft software, Apple OS and iOS software.
3. Experience working in an academic institution, preferably K-12 education, strongly preferred
4. Experience with Windows support, MacOS support, imaging and remote management.
5. Experience with mobile device troubleshooting, especially iOS.
6. Ability and willingness to learn new systems and technology.
7. Evidence of strong customer service and human-relations skills.
8. Evidence of self-motivation, discipline and motivation.
9. Evidence of the ability to support AV equipment, including pulling and installing cabling.
10. Evidence of troubleshooting skills and continuous learning.
11. Evidence of strong verbal and written communication skills.
12. Evidence of excellent organizational and record keeping skills.
13. Evidence of the ability to prioritize and handle multiple tasks simultaneously.
14. Able to maintain confidentiality.
15. Evidence of strong interpersonal skills to interact with coworkers, supervisor, the general public, etc. to exchange or convey information and to receive work direction