New

Customer Care Representative I

Spectraforce Technologies

United States, Kansas, Lenexa

Feb 12, 2026

Title: Customer Care Representative I

Duration: 3 months

Location: Lenexa KS 66219

Shift Timings: Monday - Friday 7:30 am - 4:00 pm

Job Description:

Summary

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine

complexity, while utilizing multiple customer communication channels, which may include voice, mail,

email, chat, AI related inquiries, etc.

Duties and Responsibilities

* Supports assigned client group(s) performing routine complexity health related customer

excellence activities.

* Typically makes routine outbound, health related customer calls following set scripts,

procedures.

* Maintains complete customer/patient confidentiality for all health, personal and other

customer information.

* Provides professional, respectful, customer excellence. Demonstrates caring and empathy

when delivering sensitive health information.

* Effectively respond to all customer inquiries received by various digital methods including

telephone, fax, email chat regarding reporting of patient results, inquiries of tests and

services, concerns of service failures and other duties needed to provide superior service.

* Supports all client group(s) based on business needs.

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience:

* 1-year related customer service excellence experience.

Preferred Work Experience:

* Health care and laboratory related experience.

* Experience delivering customer service excellence and achieving

productivity/accuracy/quality standards.

Physical and Mental Requirements:

* Consistent exceptional customer service, accuracy and quality focus required.

Knowledge:

* N/A

Skills:

* Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and

AI.

* Continuous Improvement: Embrace and thrive in an environment of continuous

improvement, innovation, and leveraging digital

Additional Job Details:

Must be detail organized

Must be able to 10-key

Must be able to type at least 40 wpm

Must have customer service for internal and external calls

Must be able to lift up to 50lbs

Must be able to walk up and down stairs