New

Program Specialist 2 - Access Services

Tacoma Community College
$43,716.00 - $58,380.00 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, 403(b), retirement plan, hybrid
United States, Washington, Tacoma
6501 South 19th Street (Show on map)
Feb 12, 2026
Who We Are Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Overview The Program Specialist 2 provides administrative and clerical support for Access Services. Primary responsibilities include scheduling and coordinating intake appointments; assisting with intake-related documentation and processes under established procedures; maintaining accurate records related to program operations; and establishing and maintaining student and program files. The Program Specialist 2 supports the Director by assisting with student retention and program support projects, including compiling and maintaining program data, tracking participation and outcomes, and preparing reports or statistical summaries. The position assists with alternative testing by coordinating testing locations, exam proctoring, and communicates with students and faculty regarding program services. This position serves as a primary point of contact for general Access Services inquiries, providing accurate procedural information and referring complex matters to professional staff. The position supports the implementation of approved accommodations by coordinating logistics, documenting accommodation processes, and working collaboratively with professional staff to ensure timely and consistent service delivery Essential Functions Maintain accurate, complete, and confidential student and program records in compliance with applicable laws, institutional policies, and established procedures. Maintain routine written and verbal correspondence with students, faculty, staff, and accommodation service providers in support of Access Services operations. Conduct student intake appointments, collect required documentation, and record information in accordance with establish guideline and procedures. Provide procedural information to students regarding Access Services processes, approved accommodations, and required next steps; refer complex or sensitive issues to appropriate professional staff. Support routine program operations and communicate relevant observations, trends, or operational issues to supervisory staff as requested. Provide general information and assistance to students, faculty, and staff regarding Access Services policies, procedures, and available services. Coordinate ordering, tracking, and distribution of program supplies. Provide front desk coverage, assist and support student staff, and support day-to-day front desk operations. Qualifications Education to Experience Equivalences: Associate's Degree = 2 years \| Bachelor's Degree = 4 years \| Master's Degree = 6 years Minimum Qualifications Associate's Degree from an accredited college or university. 2 years of experience supporting office operations in a professional office or education setting OR equivalent combination of education and/or experience. Proficient use of Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, OneDrive and OneNote). Preferred Qualifications Experience conducting student intake appointments or participating in intake-related processes in a student services or support environment. Experience working in a disability student support, access services, or similar office. Experience with electronic student record systems, case management systems, or accommodation management platforms (e.g., AIM, ctcLink, TracCloud, or comparable systems). Conditions of Employment Successful completion of a criminal history background check prior to employment. Required Knowledge, Skills, and Abilities Experience providing customer-centered services to diverse and under-represented populations, including individuals with disabilities, in a higher education or comparable setting. Excellent oral, written, and interpersonal communication skills. Proficiency with computers and standard office software, including databases, spreadsheets, and word processing applications. Working knowledge of applicable accessibility laws and regulations in higher education, including the ADA and Section 504. Working knowledge of disability models, universal design principles, and accessibility best practices. Ability to work effectively and respectfully with diverse populations, including students with disabilities. Ability to work collaboratively as part of a team to support shared departmental and college goals. Strong problem-solving skills and ability to exercise sound judgment within established guidelines and procedures. Ability to maintain confidentiality of student and departmental records. Ability to maintain a positive, collegial work environment and work effectively in stressful or sensitive situations. Willingness and ability to learn assistive technology, alternate media formats, and accessibility-related software. Ability to represent the college professionally in interactions with students, faculty, staff, and the public. Application Process Application Materials & Procedure Complete application packages must include the following: Tacoma Community College application Resume & cover letter. In your cover letter indicate how your background and experience meet the qualifications for this position. Unofficial copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate). Terms of Employment This is a full-time classified position scheduled to work Monday through Friday 8:00 am - 5:00 pm. During the summer months, Tacoma Community College operates on a Monday through Thursday schedule. Flexibility in scheduling is required to meet the department's needs. The salary range is $3,643 - $4,865 . Work location is Building 7 on the TCC main campus. Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/ . A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee is available anytime upon employment. The layoff unit for this position is "All Other WFSE Classified". Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. International degrees will be verified for U.S. equivalency. Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at 253-566-5115. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Tacoma Community College Human Resources 6501 S 19th St Bldg. 14, Tacoma WA 98466 www.tacomacc.edu/about/employment