Hybrid Intake Scheduling Specialist - Queens

ElderServe Health is a mission-driven, nonprofit managed care organization serving the New York metropolitan area. ElderServe provides long-term services and supports to more than 20,000 older adults and adults with disabilities across New York City, as well as Westchester, Nassau, and Suffolk Counties. ElderServe primarily serves a frail and elderly membership who is predominantly dual-eligible and enrolled in Medicaid managed long-term care, Medicare-only and integrated Medicaid-Medicare plans. The CareSource and ElderServe affiliation addresses these critical long-term care needs to help members be as healthy and independent as possible.

Job Summary:

The Intake Scheduling Specialist processes referrals; explains the program(s) and their benefits to potential enrollees and their families; addresses Medicaid issues of potential enrollees to Entitlement department and timely follows up on their resolution; schedules RNs visits, communicates to referral source about status of referrals; assures accuracy of data entry and demographic updates; provides office assistance to Intake/Outreach department and performs related duties as assigned.

• Process incoming referrals by reviewing documentation for accuracy, completeness, and eligibility, and entering required information into internal systems.

• Assist with obtaining follow up documentation, including outreach to providers, clients, or vendors to secure missing or updated records required to advance referrals.

• Schedule appointments efficiently, ensuring proper alignment of client needs, provider availability, and program requirements.

• Manage and maintain the shared intake inbox, triaging all incoming communication, responding to inquiries, and routing messages to the appropriate team members promptly.

• Coordinate with external vendors to confirm availability, provide updates, and ensure smooth scheduling workflows.

• Track and monitor referral statuses, following up proactively to prevent delays and maintain accurate documentation.

• Support continuous workflow improvement by collaborating with the intake team and identifying opportunities for process optimization.

• Perform any other job related duties as requested.

• High School or GED required

• Associates degree preferred

• Two (2) years experience in healthcare setting preferred

• Experience in working with scheduling system (EHR/EMR platforms and shared inbox tools (Outlook shared mailboxes) required

• Bilingual- verbal and communication required

• Excellent verbal and written communication skills in English, and excellent verbal communication skills in Bangla, to support communication with a diverse client population.

• High attention to detail when reviewing documents, entering data, and managing schedules.

• Above average typing speed with strong precision (40 WPM with 98% accuracy), and the ability to quickly learn and navigate various computer systems, tools, and platforms.

• Professional and clear communication style when interacting with clients, providers, and vendors.

• Strong customer service mindset, demonstrated through timely and professional responses to inquiries.

• Strong organizational and time management abilities, with the capacity to manage high volume referrals and competing deadlines.

• Strong follow through to ensure referrals progress without avoidable delays.

• Effective problem-solving skills to identify scheduling conflicts, missing information, and process gaps, and to provide practical solutions.

• Analytical thinking to identify missing information, anticipate scheduling conflicts, and escalate concerns when needed.

• Adaptability and resilience in fast paced, high-volume environments.

• None

• General office environment; may be required to sit or stand for extended periods of time

• Travel is not typically required

• Employment in this position is conditional pending successful clearance of a criminal background check. If the criminal background results are unacceptable, the offer will be withdrawn or, if employee has started in position, employment in position will be terminated.

Compensation Range:
$41,200.00 - $66,000.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type:
Hourly

Competencies:
- Fostering a Collaborative Workplace Culture
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.