Delivery Center Engineer

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role
Presidio Delivery Center Network Engineer, you will work with some of the best minds in the industry to deliver IT excellence and support the answers to our clients' IT challenges. This is handled through our ITSM and monitoring platform to help identify when an issue occurs so our team can be alerted as quickly as possible and allow a seamless communication with our clients to help get the issue resolved. As we work quickly to reach a satisfactory resolution for our clients' needs, our diverse set of clients and their network topology will help bring in some new experience that can challenge you every day. New technology is always around the corner and our customers expect our team to be a leading force in helping them understand how they can have it integrated into their network for us to manage.

This position will be Monday through Friday 10:00 - 06:00 PM Eastern Time.

Travel Requirements:

This role will be remotely based in the Continental US. Associated travel will be 5%.

Responsibilities Include:

• Serve as an escalation point on support calls for products supported in our network product catalog.
• Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Fortinet, Meraki, Aruba Products among others.
• Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate.
• Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues.
• Participate in an on-call rotation and may be called upon to work off-hours to support customer escalations.
• Develop additional skills in other products as business needs dictate.

Required Skills and Professional Experience:

• Bachelor's degree or the equivalent work experience and/or military experience
• 3-5 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments
• 3+ years' experience providing implementation and technical support of Cisco Products
• Must be US Citizen with ability to pass various background checks for our clients
• Strong interpersonal skills and expert level relationship management abilities, ability to work well with many levels of client engineering and management
• Ability to function in a team environment and recognize and take on tasks with self-direction
• Ability to communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible
• A history of successfully managing and operating multi-vendor network environments
• Ability to manage multiple projects and work calmly under pressure
• Technical experience in the installation and operation of IP Routers, Switches and Firewalls. This includes hands-on operation of management tools and network analyzers
• Understanding of the protocols surrounding IP networks. These skills should generally include:
  
  
  
  • TCP/IP fundamentals
  • IP subnetting and supernetting and hierarchical routing principles
  • Routing protocol operation (OSPF and BGP)
  • Routing policies at BGP peering points, etc.
  
  
  
  
• Passion to continue learning and expanding your knowledge.
• We seek CCNP certification (or working towards CCNP certification presently)

Preferred Skills and Professional Experience:

• Palo Alto PCNSE
• F5 Certified Administrator
• Cisco Certifications (CCIE)
• Aruba ACCP and/or ACMP
• Advanced Unix/Linux system engineering skills
• Knowledge of one of Python/Perl/Bash/PHP
• Experience with Ansible/Puppet/REST
• Bachelor's degree or equivalent experience work experience and/or military experience

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: "Know Your Rights" - Link
Presidio's EEO Policy Statement is available here: Careers - Presidio

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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