IT Business Service Analyst (4027)

Job Responsibilities

* Collaborate with business units to create detailed specifications for reports, system enhancements, and technology projects.

* Serve as the liaison between business users, technical personnel, and vendors to ensure alignment of goals and technical feasibility.

* Provide client services resolution through issue review, analysis, escalation, and documentation for assigned business services.

* Develop comprehensive business requirements and process documentation for end users and technical teams.

* Assess and analyze business processes to identify opportunities for improvement, automation, and efficiency.

* Customize, troubleshoot, and optimize the Netsmart MyEVOLV platform based on user input and evolving business requirements.

* Generate and maintain automated, cross-system reports and dashboards using tools such as Microsoft Power BI, Power Automate, Power Apps, or similar platforms.

* Integrate and automate data collection and correlation from multiple systems to support real-time analytics and informed decision-making.

* Collaborate closely with clinical and administrative staff to understand and support their data, automation, and reporting needs.

* Maintain compliance with HIPAA and the NIST framework in all aspects of system customization and automation.

* Create comprehensive and compliant technical documentation to ensure operational consistency and audit readiness.

* Pursue professional development opportunities and certifications related to Netsmart MyEVOLV, Business Intelligence, automation tools, and emerging AI technologies.

* Demonstrate effective communication, strong organizational skills, and analytical problem-solving abilities.

* Understand and support clinical workflows and healthcare delivery processes.

* Maintain proficiency in Microsoft 365, with a growing emphasis on Microsoft Co-Pilot and automation within the M365 environment.

Job Requirements

* Bachelor's degree plus three (3) or more years of experience in a business analyst or systems analyst role, or in managing/coordinating information technology projects.

o The bachelor's degree requirement may be waived for candidates with six (6) or more years in a related role.

o The bachelor's degree requirement may be waived for candidates holding relevant industry certifications such as Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Project Management Professional (PMP), or Microsoft Power Platform certifications.

* Strong preference for candidates with experience using the Netsmart MyEVOLV platform.

* Strong preference for candidates with experience in Microsoft Power BI, Power Automate, Power Apps, or Co-Pilot.

* Experience integrating or automating data flows across multiple systems or platforms.

* Experience evaluating or authoring technical specifications or requirements documentation.

* Preferred experience in a Youth Services or healthcare organization.

* Commitment to ongoing professional development in technology, automation, and AI-enhanced analytics.

Equal Opportunity Employer

Together for Youth is an equal opportunity employer and does not discriminate on the basis of age, race, creed, color, national origin, sexual orientation, military status, sex, pregnancy, gender identity or expression, disability, marital status, or any other basis covered by appropriate law.

We are committed to fostering an inclusive, equitable, and accessible environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures.

As a federal contractor, Together for Youth will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)