Clinical Operations Manager

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
This role is assigned to the Department of Surgery and is in an academic medical center environment with a complex, matrixed operational structure requiring collaboration across physician leaders, hospital operations, and project needs. The Clinical Operations Manager has close partnerships with division administrators, physician leaders, and departmental leadership to support operational priorities, quality/process improvement initiatives, and data-informed decision-making. This is not a traditional PMO/project coordination role, but an embedded clinical operations leadership role focused on execution, problem-solving, and driving cross-functional initiatives in a fast-paced healthcare environment.

Schedule:

This position is primarily an in-person role based in Chapel Hill, NC with hybrid flexibility; regular onsite presence is expected (generally ~3 days/week minimum, often more, depending on meetings, operational priorities, and project needs.)

Responsibilities:

1. Develops project plans, goals, and budgets, identifies resources needed, develops schedules and methods for measuring results while maintaining optimum working relationships with all departmental units

2. Responsible for program and project assignments, working independently or collaboratively as appropriate to accomplish the assigned work. Identify issues and assist in developing strategies to address them prior to issues becoming critical. Keep senior management informed of the project's status and any potential problems or political concerns

3. Organizes/manages all phases of the projects to achieve schedule, cost, and performance objectives, while maintaining the scope of the projects

4. Prepares requests for proposals and conducts all necessary meetings to facilitate the selection of project services and products. Assembles project team members, assigns individual responsibilities, and monitors project performance

5. Plans and oversees the preparation and dissemination of project communications. Communicates with top-level management, project sponsors, and functional area managers/directors regarding the status of specific projects. Produces project reports for the project sponsors and senior management.

6. Performs strategic analysis for the projects and develops objective means or status reports for assessing the status of the projects that are consistent with the standard skills of project managers.

7. Coordinates effort and manages relationships with vendors and contractors necessary for any projects

8. Support quality, safety, and performance improvement initiatives, including process mapping, root cause analysis, and implementation of standardized workflows

9. Work collaboratively with physician leaders, including surgeons, and administrative stakeholders to advance departmental initiatives

10. Utilize data to identify trends, support decision-making, and drive operational and quality improvement efforts

Preferred Qualifications:

* Experience working in an Academic Medical Center (AMC) environment

* Training or experience in quality improvement methodologies (e.g., Lean, Six Sigma, PDSA)

* Exposure to clinical workflows or prior clinical background

* Experience working with data visualization tools (e.g., Tableau, Power BI), including building or enhancing dashboards and data sets

Education Requirements:
* Bachelor's degree in Business Administration, Health Administration or related field or equivalency.
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* If Master's degree, requires two (2) years of professional experience in project management related work.
* If a Bachelor's degree, requires five (5) years of professional experience in project management related work.
* If an Associate's degree, requires nine (9) years of professional experience in project management related work.
* If a high school diploma, requires thirteen (13) years of professional experience in project management related work.
Knowledge/Skills/and Abilities Requirements:

• * Comfortable working with and supporting physician and senior administrative leadership in a complex, matrixed healthcare environment
  * Strong communication skills with the ability to engage cross-functional teams and navigate varying stakeholder perspectives
  * Comfort working with data to support decision-making, including interpreting reports, identifying trends, and translating insights into actionable plans

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNC P&A Surg Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.