New 
Customer Service Representative
 TEKsystems | |
$20.00 - $24.00 / hr
| |
life insurance, sick time, 401(k), retirement plan
| |
 United States, Illinois, Tinley Park | |
 Jan 27, 2026 | |
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*Customer Support & Communication*
* Respond to customer inquiries via phone and email quickly, accurately, and professionally * *Inbound Calls:* 25-50+ per day * *Emails:* 50-100+ per day * Answer questions about product availability, pricing, and shipping * Create and manage service cases, ensuring timely followup *Problem Solving & Coordination* * Research customer questions and use internal systems to deliver the best possible solution * Collaborate across departments to resolve customer requests, stated or implied * Provide realtime transparency on orders, exceptions, and fulfillment *Ownership & Initiative* * Handle both internal and external inquiries with confidence * Anticipate customer needs and proactively offer solutions * Apply critical thinking and resourcefulness to find answers independently You will report directly to the *Supervisor of Customer Experience* and play a key role in ensuring customers receive exceptional care with every interaction. *What You Bring* *MustHave Skills & Experience* * 2+ years of customer service experience (productbased company or KPIdriven role preferred; no scripted call center environments) * Experience with *order entry* in an ERP system * Strong computer skills including *Microsoft Outlook*, *Word*, and general email communication * Ability to handle a highvolume inbox and multitask effectively * High school diploma or equivalent *NiceToHave Experience* * Claims or orderissue processing * CRM experience, especially *Microsoft Dynamics* * Highvolume inbound phone experience (50+ calls/day) * Microsoft Excel skills *Key Soft Skills* We're looking for someone who is: * *Independent and selfdriven* - comfortable making decisions without constant direction * *Resourceful* - able to locate answers, check inventory, and troubleshoot on their own * *Detailoriented* - accuracy matters * *Professional and accountable* - a positive team player * *An excellent written communicator* - especially over email *Job Type & Location*This is a Contract to Hire position based out of Tinley Park, IL. *Pay and Benefits*The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Tinley Park,IL. *Application Deadline*This position is anticipated to close on Feb 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |