Multimedia Content Designer III, Salt Lake City, UT

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Essential Functions and Responsibilities:
Champions, advocates, and collaboratively develops Visual Design and Multimedia standards and guidance across Academy.
Prepares a scalable system of Visual and Multimedia standards and guidance that empowers our Product teams to make delightful learner experiences. Co-creates product media strategy with Design Managers, experience designers and others and ensures media are aligned with desired product goals and outcomes; Recommends media strategies meeting objectives, messaging goals, and requirements.
Participates in cross-functional, agile design team to develop engaging, effective learning experiences. Leads and manages media projects closely aligned with the goals of the company; coordinates multiple tasks and deadlines while working with others.
Understands adult learners, under-served populations, and student body and designs assets accordingly. Works with Product to ensure technical feasibility of designs; works with front-end developers to leverage the latest widely adopted technical capabilities.
Applies best-practice UX, UI and multimedia design skills to create proof-of-concepts, mockups, and prototypes
Rapidly produces multiple possible approaches for usability testing, A/B testing and stakeholder presentations.
Works collaboratively to plan and practice user testing based on user-centered design principles, and adjust media; accordingly, welcomes feedback from others and applies sound judgement.
Creates media in all forms; expert videos, polished visual images, audio files that meet the project's objectives, animations with sophistication that shows advanced skill, and more.
Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders.
Mentors' peers to apply experience and subject matter knowledge to drive best-practice content design and resolution of challenging issues
Formally delivers cohesive presentations about projects and updates, and the role of media when it is deployed in various, differing contexts.
Stays current with design trends and emerging media technologies.
Branches into other disciplines related to company goals/projects and applies learning from those disciplines to enrich products.
Reviews learner and stakeholder feedback and provides recommendations for design enhancements.
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Professional
Critical thinker with excellent problem-solving skills; analytical strategist
Comfortable launching and iterating quickly; entrepreneurial mindset
Capable and experienced in planning and conducting studies; process-oriented
Curious learner continuously seeking to improving skills and sophistication; self-motivated.
Effective communicator with excellent written, oral, presentation, and interpersonal skills.
Collaborative creative able to thrive in a fast-paced, agile environment.
Reliable and committed contributor to the quality of our product; diligent.

Technical
Expert in design, layout, and visual communication.
Shows substantial history of strong judgement when creating media in all forms, based on project objectives, messaging, and stakeholder requirements.
In-depth understanding of User Experience (UX), User Interface (UI), and multimedia design principles
Understanding of responsive design.
Comfortable building relationships, influencing, and inspiring at all levels within the organization
Proficient with tools such as Adobe Creative Suite, Articulate 360, Figma, Sketch, Invision, etc.
Thorough understanding of Color Theory, Typography, iconography, composition, grid systems, animation, and photography
Proven ability to artistically conceptualize a multi-product UI framework.
Clear understanding of web accessibility standards to contribute to design systems and patterns
Ability to create designs, layouts, motion graphics, and other creative solutions that follow style guidelines.
Experience in developing and implementing multimedia assets from ideation through implementation and analysis
Advanced project management skills, agile experience preferred

Competencies:

Problem Solving & Decision Making:
Responsible for leveraging a systems-thinking approach, making moderate to significant improvements of processes, systems, and plans within the department, Function, or Office.
Problems and issues faced are numerous and challenging, will require detailed information gathering and analysis. Problems typically affect multiple areas or specialties.
Communication & Influence:
Collaborates cross-functionally with employees within and outside of the department. Typically has responsibility for communicating with parties external to the University.
Works to influence parties within and outside the department, Function, or Office regarding policies, procedures, and practices.
Leadership & Talent Management
Is responsible for providing guidance, coaching, and training to other employees in the department, Function, or Office. Responsible for managing projects involving delegation of work and review of others' work products.

Job Qualifications:
Minimum Qualifications:

Bachelors Degree
3+ years of experience in UX/UI, motion graphics, video, and visual design.

Experience mentoring others

Strong portfolio of work required.

This position will be in the Salt Lake City office 4 days/ week

Preferred Qualifications:

Master degree

Higher education experience.
Experience with automating processes and utilizing AI as a tool.

Making data informed decisions, utilizing dashboards for design choices.
Experience in media production for education.

Experience in lieu of education

An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements.

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.