New

Principal Software Engineering Manager

Microsoft
$139,900.00 - $274,800.00 / yr
United States, Washington, Redmond
Jan 25, 2026
Overview Dynamics 365 is Microsoft's suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365Contact Centerthat lets our customers run intelligent and highly scalablemulti-channelcontact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. D365 Contact Centeris a robust application thatleveragesAI andextends the power ofDynamics 365 Customer Serviceto enable organizations to instantly connect and engage with their customers via channels likeVoice,Live Chat, andSocialMessaging channels. As aPrincipal Software Engineering Managerin the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities As the Principal Software Engineering Manager-- you must be hands-on with design and code. You will be responsible for designing and implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud-scale requirements, with the result being software that is used by individuals and businesses throughout the world. In short, you will do the following: Build andmaintaina high performing team by continuously coaching for higher impact and tuning team culture and processes. Lead and guide engineering teams in the full software development lifecycle, including design, implementation, testing, deployment, and maintenance. Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team. Pioneer the use state-of-the-art new technologies. Leverage AI to improve engineering efficiency, build better features, and meet customer expectations. Lead technical discussions and bring new ideas to the table. Own quality, live site and devops for your code. Lead code reviews to ensure all quality standards are met and by modeling best practices. Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint. Develop software that empowers customers to optimize their business processes. Identify the need for internal tools thatimprovethe teams' quality and productivity, and lead their implementation. Contribute to the positive, solution focused and creative team spirit. Throughout your tasks, you will work closely with Program Managers and other Software Engineerstooptimizedesign,qualityand functionality as Microsoft places a premium on the ability to work well in a team environment Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: 8+ years professional software development with at least one of the followinglanguages:C#/C++/Java. 3+years ofdirectpeople management experience 5+years' experiencedevelopingreal-time, high-availability,low-latencydistributedsystems and servicesat global scale. Experience working withLLMsandRAG. Experience delivering Dynamics 365and/or Power Platformsolutions. Excellent verbal, written, and cross-team collaboration skills. Passion for improving software quality and engineering excellence. A strong teamplayer and collaborator, across time zones and diverse stakeholder groups. Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud. Experience in developing and debugging products and test code within REST andgRPC. #BICJobs #CESJOBS Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.